Sales Order Entry & Customer Service Specialist

FOH Inc • Miami, FL

2d • $0 - $19 • Hybrid

About The Position

The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquiries, and overseeing various administration within assigned accounts.

Requirements

• 2+ years’ experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred

Nice To Haves

• College degree preferred

Responsibilities

• Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
• Oversees the internal accounts administration of a variety of national and/or regional accounts
• Resolves any issues in a timely manner as it relates to assigned accounts, including returns, damages, purchase order discrepancies, etc.
• Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g.inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Completes open order monthly reporting on SAP Business One
• Responds to all communications and inquiries within 2-4hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH® Culture in all interactions

Benefits

• Multiple medical and dental options with supplemental insurance
• 401(k) plan (fully vested)
• Bonus incentives
• Paid holidays
• Vacation
• Time off to volunteer in the community and local charities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree