Sales & Customer Service Coordinator

S Martinelli and Company•Watsonville, CA

3d•$22 - $26•Onsite

About The Position

The Sales & Customer Service Coordinator is primarily responsible for processing all incoming purchase orders, while working professionally and respectfully with all customers, both internal and external.

Requirements

Ability to handle a variety of customer situations with professional enthusiasm and tact with the willingness to work with all levels of employees and management both internally and externally
Anticipates needs of internal and external customers and responds to customer’s needs and questions in a proactive receptive manner
Bachelor’s degree or combination of education, experience and training, which would indicate possession of the required knowledge, skills and competencies to perform the essential job functions
Strong working knowledge of the Internet and PCs with Microsoft Office skills – Outlook, Word, PowerPoint, Excel and SAP
Ability to communicate effectively, both orally and in writing
Ability to establish and maintain effective and cooperative working relationships with Company staff and others contacted in the course of work
Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position
Ability to readily adapt to changing priorities and take direction from more than one staff member
Ability to think and work effectively under pressure and accurately complete tasks within established times
Ability to work in a fast-paced environment, to prioritize tasks, meet multiple deadlines and ensure. that work is accomplished in the time frames required
Ability to be highly organized and provide careful attention to detail and accuracy
Ability to exercise individual initiative and discretion in confidential matters and to respect. confidential matters

Nice To Haves

1+ years of Sales Customer Service experience, preferred but not required in a consumer-packaged goods industry
Knowledge of EDI
Bilingual in English/Spanish
Knowledge of international/export order processes
Previous related experience in Customer Service and/or Order Processing preferred

Responsibilities

Provides superior customer service to customers, brokers, and other Company employees
Works closely with internal sales team and brokers to ensure order accuracy
Provides customers and sales staff accurate and timely information
Process all orders with accuracy that are received via EDI and email
Sends order acknowledgements to brokers and customers as required
Transmits orders to all outside storage facilities and distribution centers
Back up for the appointment desk as well as working closely with the appointment desk personnel during the holidays to ensure appointment desk e-mail box is responded to timely
Works closely with team members to be completely cross trained on all EDI functions as well as export orders and documentation
Understands and applies processes and systems that the company utilizes in order processing
Assists sales team on special projects to accommodate customer needs
Assists customers with concerns and offers practical solutions
Foster a positive and pleasant working relationship with customers and all Company employees
Assist with completion of export documents as needed
Coordinates with Senior Manager, Commercialization, and processes Hard Cider order
Performs other duties or responsibilities as assigned by Management