Customer Service Coordinator

Raymus Homes•Manteca, CA

6h•$23 - $26

About The Position

Raymus Homes is seeking a proactive and customer-focused part-time Customer Service Coordinator to support homeowners through the post-closing warranty process. This role serves as the primary point of contact for homeowner service requests, coordinating repairs with trade partners while ensuring a high-quality homeowner experience. The ideal candidate is organized, professional, solution-oriented, and comfortable balancing homeowner communication, scheduling, and administrative coordination. This position plays an important role in maintaining the Raymus Homes reputation for quality and customer care. This will be a part-time position which reports the Operations Manager. Hourly rate to be $23-$26/hour, depending on experience.

Requirements

2+ years of customer service, warranty coordination, construction administration, or related experience preferred.
General understanding of residential construction and warranty processes preferred.
Strong verbal and written communication skills with the ability to manage difficult customer situations professionally.
Excellent organizational and multitasking abilities in a fast-paced environment.
Ability to prioritize multiple service requests while maintaining attention to detail.
Proficiency in Microsoft Office (Excel, Outlook, Word) and builder-specific software or CRM systems.
Self-motivated, dependable, and able to work independently with minimal supervision.

Responsibilities

Receive, review, and process homeowner warranty requests in accordance with Raymus Homes warranty guidelines.
Determine warrantable items and coordinate next steps with homeowners and trade partners.
Maintain timely communication with homeowners to ensure concerns are addressed professionally and efficiently.
Serve as the primary point of contact for post-closing customer service inquiries.
Schedule inspections, repairs, and service appointments with homeowners, field staff, and trade partners.
Create and dispatch work orders to vendors and suppliers.
Track service requests through completion and final homeowner sign-off.
Follow up to ensure repairs are completed accurately and within expected timelines.
Process work orders and update homeowner service information within company systems.
Upload warranty-related documentation and audit insurance compliance records for trade partners.
Monitor warranty aging reports, open purchase orders, and service activity for operational efficiency.
Assist with permit-related paperwork and additional administrative support as needed.
Support communication and coordination between construction, accounting, sales, and homeowners.