Customer Service Coordinator
Sensient•Sauget, IL
•$25 - $27•Onsite
About The Position
At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. We are looking for a Customer Service Coordinator to support our Colors Group business in Sauget, IL. You will work cooperatively with team members in order to service our existing customers. You will work in a team centric environment that provides opportunities for skill and career growth.
Requirements
- A bachelor’s degree is preferred, along with 2-years of customer service experience.
- Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
- Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
- Effective personal time management and organization skills.
- Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired
- Candidates must be authorized to work in the US without the need for employment visa sponsorship.
- Must reside in area or be willing to commute.
Responsibilities
- Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
- Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
- Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
- Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
- Resolve routine customer issues and customer requests, communicate with account managers and customer service managers regarding any special situations.
- Manage multiple priorities and deadlines effectively while maintaining strong attention to detail and organizational skills.
Benefits
- Excellent compensation, benefit offering, and development opportunities.
- A thorough and effective training experience during onboarding and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
