Customer Service Coordinator

Schneider National • Carlsbad, NM

6d • Onsite

About The Position

Schneider is seeking a Customer Service Coordinator in Carlsbad to be on-site at a customer location and act as a liaison between Schneider and the customer. The Customer Service Coordinator will act as an advisor, resolve complex problems, and build a solid working relationship with the customer.

Requirements

• Associate degree in business or related field.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Nice To Haves

• 2-4 years of relevant work experience preferred.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree