Sales Coordinator

Scenic Tours Europe AG•Vancouver, BC

1d•CA$50,000•Hybrid

About The Position

Join Scenic Luxury Cruises & Emerald Cruises as a Sales Coordinator, playing a vital role in supporting the Trade Sales team and bringing exceptional travel experiences to life. This role is ideal for a highly organized and proactive individual who enjoys collaborative work, providing administrative, operational, and partner support to drive growth and efficiency. You will work closely with Business Development Managers (BDMs), the Trade Sales Operations Manager, Marketing, Reservations, and other internal teams to ensure seamless execution of trade initiatives and exceptional support for agency partners. This position offers hands-on experience in sales operations, partner engagement, and strategic initiatives within the luxury travel industry. The ideal candidate is detail-oriented, adaptable, and passionate about delivering excellent customer service while contributing to overall business growth.

Requirements

2–3 years of experience in sales or hospitality, ideally within the luxury travel or cruise industry
Exceptional organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
Strong communication and interpersonal abilities with a customer-focused approach
Proven ability to thrive in a fast-paced environment and meet deadlines
Proficiency in Microsoft Office (especially Excel)
Able to work occasional extended hours and/or weekends
A valid Canadian driver's license is required
Must be able to lift up to 30 lbs

Nice To Haves

Experience with CRM systems (e.g., HubSpot) and project management tools is an asset

Responsibilities

Provide day-to-day administrative and operational support to trade partners and Business Development Managers (BDMs), ensuring timely and professional responses to inquiries.
Support the execution of sales initiatives and improve internal processes to drive efficiency.
Build and maintain strong relationships with agency partners to foster long-term business growth and engagement.
Support and maintain key initiatives such as agent reward programs and enhancements to account management systems.
Partner with Marketing, Finance, Reservations, and other teams to ensure seamless handling of partner requests and initiatives.
Track and report on key metrics, including bookings, revenue, conversion rates, and partner feedback. Provide actionable recommendations to improve performance.
Collaborate with the sales team to improve conversion from enquiry to booking, offering insights to strengthen sales strategies.
Participate in events and initiatives, with occasional domestic and international travel required (up to 20%).