Sales Coordinator

Bakelite Synthetics•Atlanta, GA

About The Position

The Sales Coordinator will enhance customer satisfaction through personalized service and effective problem-solving, fostering loyalty and trust. They will help streamline sales processes and operations to enhance overall business efficiency, reducing costs and increasing productivity. This role involves collaborating closely with various departments, fostering teamwork and collaboration to achieve common goals. Through data analysis and reporting, the Sales Coordinator will offer valuable insights that help in making informed decisions and strategies.

Requirements

4+ years of experience in sales coordination, customer service, or administrative support in a manufacturing or industrial environment.
Proficiency in ERP systems and Microsoft Office Suite.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask in a fast-paced environment and work collaboratively with cross-functional teams.

Nice To Haves

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
Strong understanding of resins or chemical industry.

Responsibilities

Coordinate pricing in partnership with the sales team, including calculation, communication and SAP entry.
Capture monthly raw material movements and communicate to the commercial team.
Maintain and update internal systems with accurate sales and price data.
Collaborate with production and supply chain teams to align sales activities with company objectives.
Assist in calculating any debit or credit coming from the commercial team for past order issues, pricing issues, material issues, or rebates.
Set up any rebates or surcharges for customers as communicated by the team or organization.
Proactively run reports and then price all atypical orders, where pricing does not automatically pull in based off standard pricing.
Serve as primary point of contact for customer pricing inquiries, potential customer web inquiries, and pricing corrections on past customer orders.
Support account managers in developing long-term client relationships and identifying upsell opportunities.