Sales Coordinator

Aston Carter•Wilton, CT

2d•$57,500 - $57,500•Hybrid

About The Position

The Sales Coordinator supports the complete order lifecycle, from order entry through shipment and billing. Serving as a central point of contact among sales, customers, inventory and product coordination, credit, and logistics, the role focuses on customer service, accurate order processing and tracking, and keeping orders moving smoothly. The position involves building relationships with assigned accounts and third-party vendors in a fast-paced, collaborative environment. Based in a hybrid work arrangement in Wilton, Connecticut, the role works closely with a team of approximately ten customer service professionals and with sales, logistics, credit, and product coordination teams. Communication is primarily by email, with light phone calls. The organization provides hands-on, one-on-one training and describes opportunities for career growth into supervisory, lead, sales, or logistics roles. Overtime may be available depending on business needs.

Requirements

3–5 years of customer service experience, preferably involving order management or sales support.
3–5 years of data entry experience with an emphasis on accuracy and speed.
3–5 years of Microsoft Excel experience for tracking, reporting, and data management.
3–5 years of experience using CRM systems to manage customer information and orders.
Demonstrated experience with order entry and order processing in a business environment.
Experience coordinating logistics, including shipping, transportation, and freight processes.
Ability to handle customer inquiries professionally by email and phone.
Ability to maintain accuracy and composure in high-pressure situations.
Strong multitasking skills and ability to manage multiple orders, issues, and priorities.
Ability to collaborate in a team-oriented environment and contribute to shared goals.
Strong organizational skills and attention to detail in handling documentation and order records.

Nice To Haves

Experience with inventory coordination and product coordination in a fast-paced environment.
Background in sales coordination or sales support, particularly in order-driven or distribution-focused industries.
Familiarity with purchase order processing and related documentation requirements.
Experience with OHM, OTM, or similar order- and transportation-management platforms.
Comfort working with freight rates and basic logistics cost considerations.
Strong relationship-building skills with internal stakeholders and external customers or vendors.
Hands-on experience is preferred over formal education; relevant backgrounds are encouraged to apply.
Motivation to learn a specialized industry and develop a long-term career.
Willingness to pursue growth opportunities in supervisory, lead, sales, or logistics-focused roles.

Responsibilities

Facilitate the order process from order entry through shipping and billing, ensuring accuracy and timeliness.
Coordinate with sales, inventory coordination, and product coordination on open orders, inventory inquiries, shipping, and billing issues.
Work with sales team members and customers to resolve issues, coordinate deliveries, and process required paperwork.
Enter orders into the OHM system, primarily using a mobile app, and perform manual entry when needed.
Create and maintain bills of lading, certificates of analysis, purchase orders, and other order documentation.
Work with Product Coordination to source appropriate materials and confirm product availability.
Partner with the Credit Department to verify customer credit before releasing orders.
Set up shipment orders through OTM and work with Transportation Coordinators to resolve transportation issues.
Advance orders within defined timeframes and maintain progress from entry through shipment.
Track shipments throughout transportation and proactively address delays or other issues.
Gather and confirm freight rates when needed for pricing and logistics planning.
Oversee orders from start to finish, including system updates, credit release, inventory confirmation, and coordination of appropriate shipping methods.
Respond professionally to primarily email communications and light phone calls from assigned accounts.
Build and maintain relationships with assigned accounts and third-party vendors.
Collaborate with customer service and sales support colleagues and contribute to a positive team environment.