Sales Coordinator

Courtyard Atlantic City • Atlantic City, NJ

9d • $20 - $21 • Onsite

About The Position

The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Requirements

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 3 to 5 years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently and constantly to lift, carry, push, pull or otherwise move objects.

Responsibilities

• Answer and respond to telephone calls, emails, and customer inquiries in a timely and professional manner.
• Provide comprehensive administrative support to ensure the smooth and efficient operation of the office.
• Open, organize, and distribute incoming mail and correspondence.
• Prepare, type, format, and distribute departmental correspondence, reports, and meeting minutes.
• Maintain organized and up-to-date filing systems, including correspondence and trace files.
• Maintain adequate inventory of office supplies and coordinate replenishment as needed.
• Stay current with relevant computer programs, office technology, and business software.
• Assist with copying, faxing, mailing, and other general administrative tasks.
• Greet and assist guests, clients, employees, and business partners as needed.
• Assist with the daily operations of the Business Center.
• Prepare Banquet Event Orders (BEOs) based on client requirements, when applicable to Catering operations.
• Coordinate daily sales activities and provide administrative support to the sales team.
• Prepare quotes, proposals, sales presentations, and other customer-facing documentation.
• Process sales orders and ensure accurate and timely entry of customer and order information.
• Maintain accurate customer records, sales activity, and account information within the CRM system.
• Schedule and coordinate meetings, appointments, product demonstrations, and sales calls.
• Follow up with customers and prospects regarding quotes, orders, inquiries, and outstanding requests.
• Coordinate with Operations, Finance, Customer Service, and other departments to resolve customer and sales-related issues.
• Prepare sales reports, forecasts, performance summaries, and other management reports.
• Support sales representatives with account management, customer retention, and follow-up activities.
• Attend meetings, training sessions, and other professional development activities as required by management.
• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Cross-train in other hotel related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED