Sales Coordinator

EOS Hospitality•Goleta, CA

9d•Onsite

About The Position

El Capitan Canyon Resort, located near Santa Barbara, California, is seeking a Sales Coordinator to join their team. This role involves working with clients planning group stays, including school, adventure, corporate, and wedding groups, at a luxury glamping resort on 300 acres. The Sales Coordinator will report to the Sales Director and will be responsible for securing lodging reservations, meeting spaces, and resort activities for groups. The position requires assisting Sales Directors and Managers with daily organizational tasks, preparing client proposals and contracts, and ensuring a high level of service throughout the event process.

Requirements

Must possess 1+ year of direct, related administrative experience; luxury hotel sales, marketing and/or hotel operations experience is preferred.
Must have strong administrative skills including (but not limited to): accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing and ability to create various business documents.
Typing skills of at least 50 words per minute.
Must be able to effectively communicate both verbally and written with all levels of team members and guests in an attentive friendly, courteous and service oriented manner.
Computer proficiency is required with proven abilities in MS Office, Word, Power Point, Excel; those with prior experience utilizing Delphi will be strongly favored.
Maintain regular attendance in compliance with El Capitan Canyon Resort standards, as required by scheduling, which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming.
Must possess superior multi-tasking skills and the ability to work well in a fast-paced environment.

Nice To Haves

luxury hotel sales, marketing and/or hotel operations experience is preferred.
prior experience utilizing Delphi will be strongly favored.

Responsibilities

Answering phones and directing incoming leads or inquiries to appropriate managers.
Assist in the preparation and confirmation of client proposals and contracts.
Responsible for daily/weekly reporting duties via current resort systems: working knowledge of Delphi preferred.
Prepares all event documentation and coordinates with sales, resort departments and customers to ensure a consistent, high-level service.
Recognizes opportunities to maximize revenue by up selling and offering enhancements.
Meet and greet onsite contacts.
Acts as liaison between sales and customers throughout the event process.
Conduct a professional, thorough site inspection of the resort with clients, exhibiting key features and benefits of the property.
Proactively identifies operational challenges associated with the events and works with the Director and customers to solve these challenges and/or develop alternative solutions.
Coordinates banquet and meeting space for assigned groups.
Maintains clear and consistent communication with the Banquet and Events Manger throughout the event with not only the client, but all resort guests’ experience in mind.
Develop and maintain effective interdepartmental communication among all departments on behalf of the Group Sales Team.
Assist sales staff in promoting the resort, developing leads and securing re-bookings.
Use property’s computerized sales management system to manage the resorts business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Perform any other job-related duties as assigned.