Sales Coordinator

AccorHotel • Scottsdale, AZ

7d • Onsite

About The Position

The Sales Coordinator will report to the Director of Sales and is responsible for providing professional, engaging, and friendly service to internal colleagues and clients, primarily via phone and email. This role involves qualifying general inquiries, responding to customer needs in the absence of sales personnel, escorting site inspections, and maintaining positive relationships with guests, vendors, colleagues, and the global sales network. The Sales Coordinator will also oversee communication to assigned key local accounts/programs and post promotions to partner websites. Additionally, the role supports sales administration by maintaining account details in Opera Sales & Catering, preparing proposals and contracts, coordinating site inspections, assisting with reservations for VIPs, managing shipping and receiving for the Sales & Marketing team, updating literature and lists, distributing information to departments, preparing reports, and providing clerical support. The Sales Coordinator will attend daily stand-up meetings and monthly sales meetings, and coordinate amenity distribution.

Requirements

• Microsoft Office suite of software - literacy required
• Opera Sales & Catering and Opera Property Manager - experience required
• Ability to assume Key Operator responsibilities and operate all technological equipment in the office
• Proven competency in the area of organization and communication skills

Nice To Haves

• Previous hotel experience is an asset
• Business School and/or Hotel School Diploma preferred
• Past sales experience (internal or external) an asset

Responsibilities

• Consistently offers professional, engaging and friendly service to internal colleagues and clients mostly conducted via phone and email.
• Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate sales person.
• Responds to inquiries from customers in the absence of direct sales personnel by following direction of another sales manager.
• Escorts general inquiries on site inspections.
• Has the opportunity to participate in the d.a.r.t. Referral Program by referring business to sister hotels and brands.
• Ensures prompt and courteous service is extended to both internal and external customers.
• Maintains positive relationships with all guests, vendors, colleagues and global sales network via all forms of communication.
• Has a complete knowledge of hotel's services and facilities.
• Oversees communication to assigned key local accounts/programs.
• Posts promotions to partner websites.
• Assists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont standards.
• Prepares proposals, contracts, client communication letters, expense form, check request and invoices.
• Coordinates site inspections notices and distributes to appropriate staff members.
• Assists with restaurant, spa, golf, transportation and room reservations for group VIP’s and sales managers.
• Coordinates all shipping and receiving on behalf of the Sales & Marketing team.
• Maintains current sales and promotional literature.
• Updates convention bureau lists.
• Coordinates the distribution of pertinent information to all pertinent departments within hotel.
• Prepares and disseminates month-end reports.
• Provides clerical duties as required (i.e. typing, filing, etc. to assigned sales colleagues).
• Attends daily “stand up” meeting and monthly sales meeting.
• Coordinate amenity distribution.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K
• Direct Deposit
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree