Sales Coordinator

Marriott•Streetsboro, OH

3d•$35,000 - $45,000•Onsite

About The Position

We are looking for a sales-driven, highly organized hotel professional to oversee office administration, coordinate sales opportunities, and maintain strong front-office operations. This is not a traditional front-desk position. You will be responsible for following up on business leads, preparing proposals, closing room-night opportunities, monitoring reservations and rates, and ensuring front-desk processes run accurately and efficiently. The ideal candidate is confident in sales conversations, detail-oriented with hotel systems, and proactive about getting results.

Requirements

Hotel, hospitality, sales, or customer-service experience.
Strong communication, professional email writing, and sales conversation skills.
Excellent attention to detail, organization, and follow-through.
Confidence using computers, managing multiple priorities, and taking ownership of tasks.
Evening availability; weekends and holidays as business needs require.

Nice To Haves

Marriott hotel experience and FOSSE/PMS proficiency.
Hands-on knowledge of MarRFP, OneSource, Cvent, or comparable hotel sales platforms.
Corporate hotel sales, RFP management, rate monitoring, and business-account development experience.
Experience with reservation audits, front-desk training, and accounts receivable.

Responsibilities

Manage sales emails, corporate inquiries, leads, and follow-ups.
Prepare proposals, negotiate rates, upsell, and close business.
Actively pursue room nights, extended stays, corporate accounts, and repeat business.
Work confidently with Marriott sales tools, including MarRFP, OneSource, Cvent, and related systems.
Track opportunities, deadlines, and pending responses to ensure nothing falls through the cracks.
Use FOSSE/PMS and Marriott systems to monitor rates, rate codes, room status, and reservation accuracy.
Review all arrivals and in-house reservations for discrepancies, special requests, billing concerns, and operational follow-up.
Monitor rate accuracy, identify inconsistencies, and ensure reservation details align with hotel requirements.
Assist with accounts receivable, sales records, reporting, and administrative follow-through.
Deliver excellent customer service and handle guest concerns with confidence and professionalism.
Train front-desk associates and maintain, improve, and enforce front-office procedures.
Identify operational gaps, improve workflows, and ensure consistent service standards.
Monitor guest feedback and ensure issues are followed through to resolution.