Sales Coordinator

The Walt Disney Company•Saratoga Springs, FL

16d•Onsite

About The Position

The Sales Coordinator for Disney Vacation Club (DVC) will support the global sales operation and ensure a magical sales experience for guests. You will collaborate with area leadership, Sales Associates, Vacation Club Guides, and other lines of business, using expertise in the DVC sales process to guarantee a flawless sales journey across various channels, including Disney Parks and Resorts and the Disney Cruise Line. You will report to the Sales Support and Services Manager. This is a Full-Time position based in Lake Buena Vista, Florida.

Requirements

2+ years of professional experience, prefer experience as a Coordinator or Trainer.
Possess a valid State of Florida driver’s license.
Outstanding Guest service skills with strong organizational skills and high attention to detail.
Demonstrated computer proficiency within a Windows environment.
Experience communicating with multiple lines of business and levels of leadership.
Experience with high volume and fast-paced environment including general correspondence and other tasks as needed.
Experience making decisions, problem-solving, and giving feedback.
Ability to work effectively independently or within a team.
Ability to escort guests and members to DVC Showrooms.
Ability to move and lift 35 pounds.
Ability to be flexible with work schedule, including evenings, weekends and holidays.
A High School Diploma or equivalent.

Nice To Haves

Familiarity with Disney Vacation Club.
Experience with MeRlin (Salesforce).
Disney System Knowledge.
Experience working in a sales or membership environment.
A Bachelor’s Degree or equivalent is preferred.

Responsibilities

Maintain daily operations sheet and implement same-day movement plans using the company’s deployment system.
Complete opening and closing checklists for Welcome Home Centers, supporting both backstage and onstage operations, including tours, group presentations, and model viewings.
Serve as the primary point of contact for Guest Service recovery.
Confirm eligibility and distribute tour incentives as needed.
Provide day-to-day support to Sales Associates, Vacation Club Guides, and Sales Leadership.
Lead sales operations efforts through various projects, including technology, cruise offerings, training, or incentives.
Request and handle security access for Open House visitors.
Compile and correlate end-of-day Sales reports.
Relay operational concerns and propose process improvements to leadership.
Log and handle in-person interactions in Salesforce, ensuring updates to the sales lineup.
Adjust operations based on demand, following established procedures and standards.
Monitor equipment and systems, report concerns to relevant departments, and keep partners advised.
Submit maintenance requests using HotSOS.