Sales Coordinator

Pacific Hospitality Group•Phoenix, AZ

1d•Onsite

About The Position

The Sales Coordinator provides administrative and operational support to the hotel’s on-site Sales Team, including the Director of Sales, Group Sales Manager, Catering Sales Manager, BT Sales Manager, and National Sales Office. This role supports revenue-generating activities through lead management, proposal and contract preparation, client communication, reporting, site visit coordination, group and catering support, VIP reservation coordination, and sales system administration. The Sales Coordinator serves as a liaison between clients and hotel departments to ensure accurate communication, seamless execution, and a high level of guest and client satisfaction. The primary focus of this position is supporting property-level sales efforts. Occasional ad hoc support may be provided to National Sales Office initiatives as business needs require. Additional responsibilities and special projects may be assigned by leadership.

Requirements

Excellent verbal and written communication skills.
Strong organizational, multitasking, and time-management abilities.
Exceptional attention to detail and commitment to accuracy.
Ability to provide outstanding customer service to guests, clients, vendors, and internal teams.
Professional demeanor consistent with luxury hospitality standards.
Ability to maintain confidentiality and handle sensitive guest, client, and business information appropriately.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to learn and use hotel sales, CRM, reservation, and reporting systems.
Ability to work independently with minimal guidance and collaboratively as part of a team.
Ability to remain calm, professional, and solution-oriented during busy periods, guest concerns, or urgent situations.
Ability to work a flexible schedule based on business needs, including weekends, holidays, alternate shifts, and occasional events.
Ability to complete required training as scheduled and maintain a clean, professional appearance.

Nice To Haves

High school diploma or equivalent required; bachelor’s degree preferred.
One to two years of experience in hotel sales, hospitality administration, catering, events, reservations, front office, or a related field; two or more years ideal.
Experience supporting luxury or full-service hotel sales teams.
Knowledge of group sales, catering operations, site inspections, BEOs, resumes, and hospitality sales processes.
Experience with Delphi, Salesforce, or similar sales and CRM platforms preferred.
Familiarity with the Phoenix market is a plus.

Responsibilities

Provide administrative and operational support to the property’s Sales Team.
Coordinate sales inquiries, leads, proposals, contracts, turnovers, correspondence, and client follow-up.
Maintain accurate client, account, reservation, group, and sales activity information in CRM and hotel systems.
Prepare reports, presentations, contracts, proposals, group resumes, BEO-related materials, and other sales documents as needed.
Support group and catering sales activities, including site inspections, client visits, event coordination, and internal communication.
Coordinate VIP reservations, group details, special requests, and client needs in partnership with hotel operations teams.
Serve as a liaison between clients, Sales, Front Office, Reservations, Catering, Banquets, and other hotel departments to support seamless communication and execution.
Attend sales meetings, banquet/event meetings, resume meetings, and other operational meetings as required.
Respond professionally to guest, client, and internal inquiries, resolving issues within scope and escalating concerns appropriately.
Maintain organized records, filing systems, office supplies, sales documentation, and shared department resources.
Support hotel events, promotional initiatives, grand opening activities, and special projects.
Follow all hotel safety, security, confidentiality, and compliance policies and promptly report unsafe conditions, incidents, or unusual situations to management.
Perform additional duties as assigned.