Sales Coordinator, Full Time- Hotel Mockingbird
About The Position
The Sales Coordinator will support the Director of Sales with administrative tasks, proposals, and group inquiries. This role involves drafting and managing contracts, group resumes, and banquet event orders (BEOs), as well as maintaining accurate records in the sales database. The coordinator will also communicate booking details with various departments to ensure seamless service and provide exceptional customer service as a liaison between clients and the resort. Ensuring correct billing information and sending sales correspondence are key duties. The role requires working with clients to detail events and performing other duties as directed by the Director of Sales.
Requirements
- 1–2 years of experience in hospitality, hotel sales, or administrative support preferable at properties of similar size and quality
- Excellent listening, verbal and written communication skills and strong organizational skills
- Proficiency in general computer knowledge, Microsoft Office and experience with hotel systems is preferred
- Detail-oriented with strong multitasking skills to work in a fast-paced environment
- Ability to take initiative with exceptional energy, flexibility, and professionalism
- Must be well-groomed and meet business casual dress code requirements and be able to interact with curators and guests courteously
- Passion for hospitality and guest satisfaction
- Able to work extended hours, including weekends or holidays, to accommodate a client's needs as well as any events
Responsibilities
- Support the Director of Sales with administrative tasks, proposals, and group inquiries
- Draft and manage contracts, group resumes, and banquet event orders (BEOs)
- Distribute proposals, resumes, agreements and BEOs as requested
- Maintain accurate records in our sales database (CI/TY , Lightspeed)
- Enter room blocks, rooming lists, reservations, amenities, and VIP requests
- Communicate booking details with departments to ensure seamless service
- Provide exceptional customer service and act as a liaison between clients and the resort
- Ensure billing information on all reservations, groups and master accounts is set up correctly
- Send sales correspondence including rooming lists, and BEOs to customers as requested
- Works with clients to detail out events
- Perform any other duties as directed by the Director of Sales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
