Sales Coordinator

Pyramid Global Hospitality•Newport Beach, CA

43d•$24 - $25•Onsite

About The Position

We are seeking a highly engaging, customer-focused individual to join our dynamic sales team as a driven Sales Coordinator. The ideal candidate will have a proven track record of delivering exceptional service, a willingness to learn, and the ability to lead by example. This role requires professionalism, courtesy, and a commitment to support both guests and team members. The Sales Coordinator plays a vital role in supporting our high performing Sales Team, ensuring they have the tools, resources, and supplies necessary to provide industry-leading service. This position is key in enhancing guest interactions, building anticipation for their upcoming visit, and providing accurate information about the resort and special events during their stay. If you have hotel or resort experience, enjoy engaging with people from all over the world, and thrive on creating surprise and delight connections, we want you!

Requirements

Strong organizational skills and attention to detail.
Ability to multi-task and handle multiple personalities
Exceptional customer service experience.
Proficiency in Microsoft Word, Excel, and Outlook.
A desire to help others and contribute to a dynamic team.
Full availability including nights, weekends and holidays. Schedule may alter according to business demands
Ability to sit for up to 8 hours per day
Occasional lifting of up to 20 lbs.
Requires grasping, writing, standing, walking, bending, climbing, listening, hearing, and visual acuity.
Extended viewing of computer monitors, typically 7-8 hours per day

Nice To Haves

1 year of experience in a full-service hotel/resort preferred
Experience with F/O, FSPMS, CI/TY

Responsibilities

Answer incoming phone calls, qualify inquiries, and schedule calls with the Sales & Catering Sales Managers.
Run daily reports including CWOP, CTAC, CI29, etc.
Respond to general inquiries and send informational packages.
Build leads, create contracts, support sales activities with guests directly.
Create monthly recaps of leads and updates.
Assemble Sales & Catering sales kits and maintain supply inventory.
Manage inventory of events, sales blitz, holiday themes, etc.
Manage office supplies and place orders as needed.
Update the Sales System with actuals after event completion.
Send out thank-you cards/emails to clients and guests.
Inventory and keep PARS on all office supplies, equipment, etc.