Business Development Center Sales Coordinator - Remote NJ

Holman•Fort Lauderdale, NJ

3d•Remote

About The Position

Holman is seeking a Sales Coordinator to support their Business Development Center. This is a remote opportunity for candidates residing in New Jersey. The Sales Coordinator will be the first point of contact for potential vehicle buyers, responsible for creating exceptional customer experiences through effective communication via phone, email, and text to set appointments for dealerships. This role directly contributes to the sales team's success by generating high-quality appointments and building strong relationships with future customers.

Requirements

High school diploma or equivalent required.
Call center, customer service, or sales experience required.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Comfortable working independently in a remote setting.
Tech-savvy and experienced with CRM tools (or willing to learn quickly).
Flexible schedule availability, including some weekends.
Collaborative mindset – ability to work effectively with team members at all levels.

Responsibilities

Execute the Business Development Center (BDC) process in line with Holman strategies and standards.
Respond to customer inquiries from the CRM within 15 minutes during store hours.
Engage leads using professional phone, email, and text communication.
Schedule appointments for in-store visits, adhering to Holman’s “Best Practice” benchmarks.
Follow dealership-provided communication templates and telephone word tracks.
Maintain accurate records of all customer interactions in the CRM system.
Make 50 - 100+ outbound contacts daily to support appointment goals.
Attend team meetings, required training, and ongoing professional development sessions.
Take on additional duties and special projects as assigned.