Sales Coordinator

Concord Hospitality Enterprises • Kentwood, MI

3d • Onsite

About The Position

Our Sales Coordinators are important to the hotel’s success because they are a direct link between the front desk and our sales team. As the sales coordinator you are assisting our incoming reservation calls for groups and meetings, as well as assisting the sales team with contracts, room blocks and communication with the rest of the hotel team to assure our guests and corporate clients receive exactly what we promised! And because Concord believes in promotion from within, many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!

Requirements

• Incoming reservation calls for groups and meetings
• Assisting the sales team with contracts, room blocks and communication
• Assure guests and corporate clients receive exactly what was promised
• Incoming sales calls
• Respond in a quick, timely, and professional manner
• Deliver clear and concise communiqué
• Excellent time management
• Self-motivation
• Proactive planning
• Organizationally savvy with a keen focus on detail
• Complete assigned tasks and responsibilities
• Assist with or manage room blocks
• Select reporting
• Client notification of key dates
• Group resumes
• Event orders and BEO’s
• Billing details
• Administrative aspects of booking or execution of groups and events
• Pre-event, main event, and post-event details
• Track, detail, and communicate with internal partners and external clients
• Gain knowledge of hotel’s food and beverage products, pricing, presentation
• Learn about the hotel’s function space, audio visual
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.)
• Understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.)
• Accomplish individual and team goals
• Efficiently complete job duties
• Participate in and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications
• Work in a unified and collaborative way
• Foster team work
• Embody an entrepreneurial spirit
• Make the best possible decisions for hotel
• Achieve the team’s overall goals
• Own your career development
• Advocate for training and job opportunities
• Hone and develop your talents, skills, creativity, and personal and professional growth

Nice To Haves

• Promotion from within
• Many of our sales coordinators today become tomorrow’s sales managers and future Director of Sales!

Responsibilities

• Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Endeavor to deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
• Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events).
• Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group.
• As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about the hotel’s function space, audio visual, and any other details related to group and event success.
• Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Prepared for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
• Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
• Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Benefits

• Competitive wages
• Medical/dental/vision plans
• Life insurance
• ST/LT disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities
• Revenue Management and Digital Marketing support
• Amazing training, growth opportunities and excellent leadership
• Business Referral Incentive Plan rewarding you for business discovered for our other Concord properties
• DST “Dynamic Sales Training” which all sales managers and Director of Sales attend in their first year in the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed