Sales Coordinator

Extell Development Company•New York, NY

1d•$28 - $34•Onsite

About The Position

The Sales Coordinator plays a key role in bringing memorable guest experiences to life. In this dynamic, detail-driven position, the Sales Coordinator will support the Sales Team in coordinating bookings, managing client communications, and ensuring seamless execution from inquiry to arrival. The successful candidate will thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering exceptional service behind the scenes.

Requirements

High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
Exceptional communication, interpersonal and presentation skills, both written and oral
Ability to adapt and thrive in a fast-paced environment
Possess basic mathematical skills
Attention to detail and excellent time management skills
In-depth knowledge of hospitality industry reporting, regulations, and best practices
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams).

Nice To Haves

Prior experience in housekeeping or a similar role, preferably within a hotel or hospitality environment, is a plus.
Luxury/Upper Upscale Lifestyle experience
3-5 years administrative or hotel experience
Strong understanding of sales systems (Delphi) preferred, property management systems (PMS) preferred, and other relevant software.

Responsibilities

Qualify and sell hotel facilities and services to inbound inquiries and sales leads.
Assist with the preparation and processing of proposals, contracts, and addendums.
Conduct hotel tours and site inspections for clients to showcase property features.
Participate in sales blitzes to actively pursue new business and increase market share.
Maintain expert-level knowledge of the competitive set’s sales practices and “product” to effectively position the hotel.
Build and maintain client loyalty through professional integrity and exceptional service.
Serve as a primary contact alongside the sales account owner once a contract is executed.
Manage communications and deadlines with clients from initial inquiry through completion to ensure total satisfaction.
Build and manage room blocks within the Sales & Catering System, CRS, and PMS, ensuring inventory accuracy.
Provide booking links to clients as necessary.
Process and enter reservations (Group, Contract, Crew, Business Transient) and facilitate any required routing/billing setups prior to any applicable cut-off dates.
Coordinate with Finance and Operations for any payment and billing needs.
Adhere to all sales processes, including timely preparation and submission of internal reports and meetings.
Create and assist with detailing BEOs (Banquet Event Orders) and Group Resumes for confirmed business.
Schedule and lead BEO/Resume meetings with property team weekly.
Coordinate with F&B/Banquet teams and ensure any pre-event setup is aligned with client standards
Support and coordinate between the group and internal departments during their stay to resolve any operational needs.