Sales Coordinator

Muckleshoot Casino Resort•Auburn, WA

1d•$25•Onsite

About The Position

This role is responsible for supporting the Catering Sales Manager with administrative duties, business generation, and event coordination. The Sales Coordinator will act as a liaison between clients and various departments to ensure seamless event execution and client satisfaction, while upholding the values and standards of Muckleshoot Casino Resort.

Requirements

Ability to obtain a Class III B gaming license.
2 years of event coordination experience within a large multi-faceted food and beverage department.
Minimum 2 years of experience working in a variety of capacities within a high-volume Banquet/Catering operation.
1 year of fine dining service required.
Must maintain a valid WA State Health Card/Food Handlers Permit.
Must maintain a valid Liquor Service Permit.

Responsibilities

Exemplify Muckleshoot Casino Resort’s values and demonstrate excellent guest service and professionalism.
Practice, support, and promote the mission, vision, and values of Muckleshoot Casino Resort.
Serve as a meeting and event planning advocate and liaison.
Handle administrative duties for the Catering Sales Manager, including proposals, contracts, BEOs, and resumes.
Assist in business generation through telemarketing, setting appointments and site visits, and conducting cold calls and general inquiries.
Verify on-site delivery of products and services according to group plans.
Record prospects and accounts.
Organize account files, including master files, outstanding invoice file, and post-business file.
Coordinate event signage.
Maintain PM account ledger by tracking open PM accounts.
Ensure the group planning and event system is updated and accurate.
Advise clients on the status of events and functions, including pending items and action items.
Utilize software for generating program documents such as pass-on reports, BEOs, post-event reports, and change logs.
Coordinate changes as necessary.
Ensure event knowledge by attending planning meetings and reviewing group resumes and banquet event orders.
Collaborate with Banquet staff to identify and resolve issues.
Attend planning visits, tie-down meetings, and internal meetings related to security, parking, or production.
Proactively resolve potential event or room set issues.
Utilize available resources to meet client requests or resolve client issues.
Verify that room requirements (lighting, temperature, AV equipment, room set) meet client expectations.
Coordinate and communicate event details verbally and in writing to the client and property operations.
Use personal judgment and expertise to enhance client experience.
Remain available to solve problems and/or suggest alternatives to previous arrangements.
Send out thank you letters to departing groups.
Assist the Catering Sales Manager with special projects.
Create, maintain, and facilitate a positive work environment; promote positive team member relations and report issues to appropriate personnel.
Perform other duties as assigned.

Benefits

Competitive salary of $25.10/hr.
Discretionary performance bonuses 2x a year.
Fully paid medical, prescription drug, dental, and vision coverage for the employee.
Competitive premiums for dependents' medical, prescription drug, dental, and vision coverage.
Complimentary meals.
Covered team member parking.
Employer-paid life insurance.
Employer-paid long-term disability coverage.
Employer-paid accidental death and dismemberment coverage.
Flexible Spending Account options for healthcare expenses.
Company-paid gaming licenses (Class A & Class B).
Variety of additional voluntary benefits.
Retirement plans.