Hotel Carmichael- Sales Coordinator

Coury Hospitality•Carmel, IN

1d•Onsite

About The Position

The Sales Coordinator assists the Sales Department in maintaining group business. This role involves managing group room blocks, entering reservations and lists, ensuring accurate billing, and handling client correspondence. The coordinator is responsible for utilizing SFA for tracking and follow-up, maintaining data quality, and creating sales tools like proposals and Banquet Event Orders. They also assist with menu creation, client meetings, site preparation, and on-site event coordination, liaising with other departments to ensure client needs are met. Active participation in BEO meetings and providing event recaps are also key duties. The role requires representing the company professionally and providing exceptional service, with additional tasks assigned as needed.

Requirements

College diploma, preferably Hospitality program
2 years’ experience, preferably at properties of similar size and quality (most notably four or five star/diamond property)
Delphi experience preferred
A true desire to satisfy the needs of others in a fast-paced environment
Refined listening, verbal and written communication skills
Proficient in general computer knowledge and MS Office
Able to take initiative with exceptional energy, flexibility, and professionalism
Extremely detail oriented and organized
Ability to build and maintain positive relationships
Ability to work collaboratively with all individuals on the team
Must be well-groomed, meet the professional dress code requirements, and be able to deal with associates and guests courteously and efficiently
Must be able to obtain a valid Oklahoma State ABLE License
Able to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions

Nice To Haves

Delphi experience

Responsibilities

Build group room blocks in Opera and MARSHA
Enter group room lists and individual reservations as needed
Ensure billing information on all reservations, groups, and Master Accounts is set up correctly
Send sales correspondence, including rooming lists and Banquet Event Orders, to customers
Respond to customer requests as directed
Utilize SFA correctly for accurate tracking, booking, and follow-up on all accounts
Maintain Data Quality Index standards in SFA
Enter client/account information into SFA
Create and distribute proposals, resumes, agreements, and Banquet Event Orders
Develop catering and banquet sales tools
Create menus directed by Catering Staff
Meet with clients for additional walkthroughs to finalize event details
Assist with all site preparation and support
On-site event coordination to ensure execution is on schedule, maintaining contact with the client and coordinating with vendors
Liaise with other departments to help ensure clients’ needs are met or exceeded
Actively participate in weekly BEO meetings with the Banquet Team
Inform culinary and operating departments of any changes, additions, or deletions to assigned groups' functions plans
Provide event recaps and operation, sales, and production suggestions to the VAST management team
Discuss client/group plans for future events, encouraging re-booking
Perform any other duties set by the Director of Sales & Catering and/or Director of Operations
Provide an exceptional level of service
Represent VAST in a courteous, efficient, and friendly manner in all client and company interactions