Sales Coordinator

Radwell International•Willingboro, NJ

9d•$25 - $34•Onsite

About The Position

Radwell International is seeking a customer-focused and detail-oriented Sales Coordinator to support marketplace sales operations across Amazon, eBay, and other ecommerce channels. This entry-level to early-career role serves as a key point of contact for customers, supporting order management, marketplace account health, customer service, and sales growth initiatives. The ideal candidate thrives in a fast-paced environment, enjoys solving customer challenges, and is interested in developing a career in ecommerce, sales support, and account management.

Requirements

Understanding of the sales cycle, including lead management, quoting, follow-up, order conversion, and post-sale support
Customer-first mindset with a focus on responsiveness, accuracy, and problem resolution
Strong technical aptitude and ability to quickly learn business systems and marketplace platforms
Ability to work effectively within an ecommerce, distribution, retail, or B2B sales environment
Sales-oriented mindset with the ability to identify opportunities and support revenue growth
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong computer proficiency and ability to work across multiple software systems simultaneously
Proficiency with Microsoft Office, including Outlook, Excel, and Teams
Strong written and verbal communication skills
Excellent customer service and relationship-building abilities
Strong organizational, multitasking, and time-management skills
Ability to prioritize workload and manage competing deadlines
High attention to detail and commitment to order and data accuracy
Strong problem-solving and critical-thinking abilities
Ability to work independently and demonstrate initiative
Ability to collaborate effectively with customers and cross-functional teams

Nice To Haves

Familiarity with Amazon, eBay, Walmart Marketplace, or similar ecommerce platforms preferred
Experience with CRM, ERP, customer service, or order management systems preferred
Associate's degree or Bachelor's degree in Business, Marketing, Communications, Ecommerce, or a related field preferred
1-3 years of experience in customer service, sales support, inside sales, account coordination, ecommerce operations, marketplace operations, or order management preferred
Experience managing customer inquiries, quotations, orders, sales leads, or customer accounts preferred
Experience working in a distributor, manufacturer, retailer, ecommerce, or B2B sales environment preferred
Experience using ERP, CRM, customer service, ecommerce, or order management systems preferred
Equivalent combinations of education, training, and experience will be considered

Responsibilities

Respond to customer inquiries received through phone, email, ecommerce websites, third-party marketplaces, and internal teams in a professional and timely manner
Manage and process orders through company ecommerce websites and marketplace platforms including Amazon and eBay
Identify sales opportunities by converting customer inquiries, quotes, and product requests into completed orders
Conduct proactive follow-up with customers regarding quotes, inquiries, open orders, and potential sales opportunities
Review inventory availability and coordinate fulfillment from existing inventory whenever possible
Partner with Purchasing and internal teams to source products not currently available in inventory
Communicate product availability changes, pricing updates, shipping information, and delivery status to customers
Monitor marketplace account health metrics including response times, feedback scores, defect rates, cancellations, and customer satisfaction metrics
Manage customer feedback and assist with resolving customer concerns to maintain strong marketplace ratings
Track and report marketplace sales activity, customer service metrics, and account performance indicators
Collaborate with Sales, Customer Service, Purchasing, Operations, Product Data, and other departments to resolve issues and improve processes
Support departmental objectives related to marketplace sales growth, operational efficiency, customer satisfaction, and account health
Perform additional duties, projects, and assignments as needed