Sales Coordinator

FIRSTCALL MECHANICAL GROUP LLC • Boston, MA

9d • Onsite

About The Position

LC Anderson, a commercial HVACR company based in Boston and founded in 1943, partnered with FirstCall Mechanical in 2025. FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services across various facility types. With approximately 700 employees nationwide, FirstCall is committed to building durable partnerships and expanding its operations. The company prioritizes employee growth and development, believing that employee success contributes to overall success. This role reports to the Director of Operations and will support Sales Engineers in promoting and selling HVAC/R Systems. The Sales Coordinator will be the primary point of contact for incoming leads, ensuring timely follow-up, and providing administrative support for proposals, pricing, and documentation. This role is crucial for generating business, becoming a total solution provider, and ensuring customer satisfaction.

Requirements

• Prior experience in sales support, customer service, or a related administrative role.
• Strong organizational and time management skills with the ability to manage deadlines.
• Commitment to excellent customer service by building trusting relationships and doing the right thing.
• Strong communication skills with a mindset for follow-through.
• A collaborative mindset and willingness to proactively support the sales team.
• Attention to detail and accountability in following processes.
• Ability to read and comprehend written instructions, emails, and business correspondence.
• Strong written communication skills for drafting emails, reports, and internal documents.
• Ability to effectively present information in one-on-one and small group settings with employees, customers, and vendors.
• Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division.
• Ability to work with percentages, ratios, and basic financial calculations.
• Comfort with spreadsheets and data entry for tracking expenses, reports, and administrative tasks.
• Strong problem-solving skills with the ability to follow written, verbal, or visual instructions.
• Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities.
• Attention to detail and sound judgment in handling confidential information.

Responsibilities

• Serve as the lead point of contact for all incoming sales leads.
• Manage sales leads with urgency for all customer requests.
• Support pricing efforts and all other needs of the sales department.
• Respond quickly and professionally to all customer requests to maintain excellent client service.
• Assist sales staff with document management, ensuring accuracy and compliance with company standards.
• Partner with Account Executives, Account Managers, and other team members to ensure seamless execution of sales activities.
• Be accountable for personal safety and commit to promoting a safe work environment.
• Assist other departments as needed to support the entire business.

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed