Sales Coordinator

The Inverness Denver • Englewood, CO

12h

About The Position

The Sales Coordinator provides clerical and administrative support to the Director of Sales and Sales Managers at The Inverness Denver, a Hilton Golf & Spa Resort. The role coordinates sales and catering inquiries, leads, contracts, reporting, documents, supplies, and other department processes. It requires strong knowledge of business technologies and software, a professional and upbeat manner in a busy office, and the ability to manage a high volume of varied work accurately and on time.

Requirements

• Computer literacy, including proficiency with Delphi, Microsoft Office, Excel, Word, and other programs used daily.
• Understanding of Gmail, Meeting Broker, and Cvent software applications.
• Understanding of professional business communications.
• Ability to investigate group characteristics, contacts, and history systematically.
• Professional appearance and willingness and ability to present to public groups.
• Analytical and detail-oriented, with the ability to meet deadlines, prioritize, and perform a wide variety of tasks.
• Understanding of in-house reporting to track business trends and booking activity.
• Proactive self-starter with a strong sense of urgency.
• Ability to communicate effectively with all levels of management and staff, the business community, and VIPs.
• Discretion and trustworthiness when handling confidential information, and finesse in responding to difficult inquiries.
• Excellent English writing skills and oral proficiency.
• Excellent organization, time management, interpersonal, mathematical, technical, writing, and proofreading skills.
• Problem-solving skills and strong attention to detail, speed, and accuracy.
• Ability to work independently and as part of a team, manage a high volume of diverse work, adapt to change, multitask, prioritize, and meet deadlines.
• Self-motivated and outgoing.

Nice To Haves

• College degree in Hotel Management or a related field.

Responsibilities

• Answer the Sales and Catering main telephone lines, qualify inquiry calls, and route them to the appropriate sales manager.
• Distribute phone leads and maintain a lead log.
• Receive and distribute leisure, corporate travel, golf, catering, wedding, and group email leads.
• Enter new leads, contacts, and accounts in Delphi accurately, and maintain the integrity of the property's Delphi system.
• Process, audit, and route countersigned contracts daily.
• Generate the Daily Bookings Report and Weekly Dashboard Report.
• Assist with preparing and presenting business proposals and contracts.
• Complete and distribute amenity request forms.
• Prepare guestrooms for site tours and VIP guests.
• Provide administrative support to the sales team.
• Synchronize market segments, rates, and cutoff dates in Delphi with OnQ Group Codes for current bookings.
• Distribute department mail, make copies, prepare Sales and Catering packets, distribute invoices, and send packages.
• Place and manage department supply orders.
• Keep sales documents current and distribute them through all channels.
• Manage and maintain weekly and monthly reporting.
• Implement and distribute contracted minimum worksheets.
• Create new Delphi reports as needed.
• Communicate with management, staff, the business community, and VIPs, and handle confidential information and difficult inquiries appropriately.
• Perform other job-related duties assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance.
• Basic Life and AD&D Insurance, Voluntary Life Insurance, Critical Illness coverage, and Short Term Disability.
• Fidelity Investments 401(k) retirement plan.
• Flexible Spending Accounts (FSA).
• Discounts with Columbia Sussex-managed properties nationwide.
• Hilton Team Member travel discounts and benefits.
• Opportunities for career growth and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed