Sales Coordinator

Omni Hotels & Resorts•Austin, TX

3d•Onsite

About The Position

Omni Austin Hotel Downtown is seeking a Sales Coordinator to manage all sales data, controls, leads, and reports, ensuring compliance with procedures and systems including Delphi, FDC, and third-party lead providers. This role also involves completing administrative duties for the Sales and Marketing Divisions to provide timely and professional service to guests. The ideal candidate will be self-directed, motivated, possess intuitive customer service and interpersonal skills, and be passionate about hospitality. Strong communication, attention to detail, organizational, analytical, and time management skills are essential, as is the ability to multi-task in a fast-paced environment. Technological savviness with Microsoft Office, Excel, Delphi FDC, and Opera is preferred.

Requirements

Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills
Passionate for hospitality and effectively engages with internal and external clients
Communicates clearly, concisely, and openly in all interactions
Has exceptional attention to detail, organizational, analytical and time management skills
Multi-tasks and priorities in a fast-paced work environment
Exercises sound judgment evaluates situations and utilizes appropriate and creative resources to solve problems
Technologically savvy, with a working knowledge of Microsoft Office, Excel, Delphi FDC and Opera preferred

Nice To Haves

Full knowledge of the Omni Sales Administration Manual

Responsibilities

Maintain the Group Rooms Control Log (GRC) and FDC database
Daily logging and distribution of all incoming leads
Research, distribute, and log all leads from Global Sales Offices, telephone and other sources
Give group histories to other hotels, and obtain them on behalf of the hotel as needed
Ensure that all standards and procedures in the Omni Sales Administration Manual are followed
Attend Weekly Support Staff Meetings
Schedules and prioritizes work load to meet deadlines of all managers
Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, fax information, etc.
Professionally answers calls to the sales office and accurately takes messages, as applicable
Ensures that all managers receive messages in a timely manner
Enters group information (sites, resumes) into computer database
Assists in generating proposals with information accurate and specific to each client
Assists with site inspections
Gathers materials and mails packages to clients as necessary
Takes detailed inquiry leads and submits to appropriate manager
Takes minutes at meetings as directed
Orders office supplies and maintains functionality of office equipment
Other duties as assigned
Support the efforts of the sales team to drive top-line revenue for the hotel.
Manages and assigns all sales inquiries for group, catering, and private dining sales.
Assist sales managers with preparation of contracts, proposals, and addendums.
Create departmental POs and maintain inventory of office supplies, collateral, and promotional items
Accurately record and process direct opportunities in hotel sales system (Delphi and Tripleseat)
Assist clients and media in the absence of the Sales Manager
Coordinate client site inspections and preplanning visits
Assist managers with RFP responses, and meeting arrangements as needed

Benefits

Free Downtown Parking in our Underground Garage
Associate Cafeteria with Daily Complementary Hot Meals
Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
Tuition Reimbursement
Adoption Services Aid
Pet Insurance
Legal Services
Paid Time Off
Friends & Family Discounts
Discounted E-Cornell Courses
Leadership Development Programs
Diversity & Inclusion Programs
Omni Support Center Internal Reward Program
Work/Life Balance