Sales Coordinator

Valmet•Lenox, MA

32d•Onsite

About The Position

Valmet is seeking a Sales Coordinator for their Lenox Location Service orders. This role is responsible for managing sales quotations, entering sales orders, providing Return Material Authorizations (RMAs) to customers, coordinating customer emergencies, and maintaining the OLB file. The position involves preparing quotations, processing sales orders, and responding effectively to customer inquiries. The Sales Coordinator will escalate issues as needed, coordinate with workshop and warehouse teams for customer emergencies, and follow up on quotations. This role also includes coordinating weekly "kick off" meetings with the Local WSP Team, sending Outgoing Authorizations (OA) to customers, attending production meetings, informing customers of delivery changes, working with project accounting to resolve issues, and coordinating warranty orders. Travel to other Valmet locations may be required.

Requirements

Associates degree preferred, preferably within a business-related or technical field of study and/or two to five years experience and/or training, or equivalent combination of education and experience.

Responsibilities

Prepare quotations and process incoming sales orders.
Respond effectively and efficiently to internal and external customer inquiries.
Escalate issues related to customer requests as needed, to applications manager or direct manager.
Coordinate customer emergencies with workshop and warehouse to ensure requirements are met.
Follow up on all customer quotations with both customer and sales team in a weekly organized manner.
Coordinate weekly "kick off" meeting with Local WSP Team.
Send OA to customers at the end of each meeting.
Attend and participate in weekly production meeting.
Make customers aware of any changes affecting the scheduled delivery.
Work with project accounting to resolve customer issues as needed.
Coordinate Warranty orders as they arise that affect the WSP unit.
Travel to other Valmet locations as needed or directed.