Sales Coordinator

Atrium Hospitality•Franklin, TN

8d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role supports the sales team by handling inquiries, leads, phone calls, reports, and general admin work. It also involves assisting group, catering, and business travel clients with reservations, rooming lists, updates, and questions. The Sales Coordinator will help prepare proposals, contracts, and group documentation, including uploading signed agreements. They may also manage on-property social media accounts, collaborate with Convention and Visitors Bureaus, manage office supplies, and assist with research, billing questions, reward points, and brand systems like Delphi or OnQ.

Requirements

At least 1 year of customer service or administrative experience.
Friendly, detail-oriented multitasker with excellent written and verbal communication.
Comfortable working in Microsoft Office.
Able to sit at a desk and manage phone, email, and system tasks for most of the day.

Nice To Haves

Experience with hotel systems like Delphi.fdc or Opera.

Responsibilities

Support the sales team by handling inquiries, leads, phone calls, reports, and general admin work.
Assist group, catering, and business travel clients with reservations, rooming lists, updates, and questions.
Help prepare proposals, contracts, and group documentation, including uploading signed agreements.
Manage on-property social media accounts (if applicable), including posting and responding to guest reviews.
Collaborate with Convention and Visitors Bureaus, manage office supplies, and pitch in wherever needed.
Assist with research, billing questions, reward points, and brand systems like Delphi or OnQ.