Sales Coordinator

AccorHotel•Richmond, BC

14d•CA$60,000 - CA$63,000•Onsite

About The Position

The Sales Coordinator at Fairmont Vancouver Airport is a multi-tasking role requiring the ability to work independently and perform a wide range of complex and confidential administrative duties to support the Sales team. This position involves consistent professional, engaging, and friendly service to clients and internal colleagues, primarily via phone and email. The role includes qualifying general inquiries, responding to customer inquiries in the absence of direct Sales personnel, conducting on-site inspections, and ensuring prompt and courteous service. Maintaining positive relationships with guests, vendors, colleagues, and the Global Sales network is crucial. The Sales Coordinator must have complete knowledge of the hotel's services and facilities, oversee communication to assigned key local accounts, and support the hotel's social media presence, digital content, and the creation/maintenance of hotel collateral and promotional materials.

Requirements

Microsoft Office suite of software literacy required
Ability to assume key operator responsibilities for all technological equipment in the office
Adhere to Fairmont Appearance & Grooming Guidelines
Excellent interpersonal and communication skills
Ability to prioritize work in an environment with multiple interests
Ability to handle complex and confidential information with discretion
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

Previous hotel experience is preferred
Business and/or Hotel Post-Secondary Diploma preferred
Opera Sales & Catering and Opera Property Manager or Opera Cloud experience preferred
Past Sales experience (internal or external) an asset

Responsibilities

Consistently offers professional, engaging and friendly service to clients and internal colleagues mostly conducted via phone and email
Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate Sales person
Responds to inquiries from customers in the absence of direct Sales personnel by following direction of another Sales manager
Conduct on-site inspections in the absence of a Sales Manager
Ensure prompt and courteous service is extended to both internal and external customers
Maintains positive relationships will all guests, vendors, colleagues and Global Sales network via all forms of communication
Has a complete knowledge of hotel's services and facilities
Oversees communication to assigned key local accounts/programs duties
Supports the hotel's social media presence, digital content, and the creation and maintenance of hotel collateral and promotional materials
Assists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont Standards
Prepares proposals, contracts, client communication letters, expense forms, cheque requests and invoices
Processes confirmed contracts, updates block details, including billing instructions, credit card information and deposit requests
Prepare and distribute reports, such as Daily Event List, Deposit Trace List, Watson Labour Report, Group Cutoff Report
Coordinates site inspection notices and distributes to appropriate staff members
Assists with restaurant, spa, transportation and room reservations for group VIP's and Sales Managers
Maintains current Sales and promotional literature
Coordinates the distribution of pertinent information to all pertinent departments within hotel
Prepares and disseminates month-end reports
Provides clerical duties as required (typing, filing, etc.) to assigned Sales colleagues
Attends "stand up" meeting and monthly Sales meeting, takes minutes
Coordinate amenity distribution
Serves on a hotel committee as required
Other duties as assigned

Benefits

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hoteliers
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
30% reimbursement for TransLink monthly pass or YVR Employee Parking pass