Sales Coordinator
Omni Hotels & Spas•Providence, RI
About The Position
Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests.
Requirements
- Must be able to work alone as well as work well with others.
- Must have Associate's Degree or equivalent.
- Must have good communication skills.
- Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
- Must have good organizational skills.
Nice To Haves
- Previous knowledge of Delphi, Opera and Synergy preferred.
Responsibilities
- Sell and detail wedding blocks (on Manager's behalf)
- Act as Convention Services contact for smaller group blocks (typically only individual call in, rooms only, no cancellation or attrition blocks to start)
- Turn over signed sales contracts and distribute them through the proper channels
- Run and distribute daily reports (such as Change Log & Daily Events) and weekly reports (such as 10 Day BEO Distribution, Cutoff Reports, & Resumes)
- Take phone inquiries regarding potential group business and all other calls to the sales office (if the manager does not pick up their line within 3 rings, you will answer on their behalf and either assist the guest or transfer them to the manager’s voicemail)
- General tasks for sales managers and the CS team including setting up amenities/amenity cards, creating and updating reservations in Opera, etc.
- Answering phone calls and emails from clients (ex. answering general hotel questions, rooming list requests, etc.)
- Create BEOs for in-house events (ex. ASC events like the bimonthly Koffee Klatch, or departmental OST meetings)
- Manage the third party reservations inbox (basically just checking the inbox daily and making any new reservations that come through)
- Coordinating with Housekeeping to get show rooms when sales managers have a site visit
- Attend meetings such as BEO or staff meeting (if you have groups with resumes or events), and the weekly cutoff report call
- Conduct site visits for wedding block clients who want to view guest rooms
- Assist MRC with rebates, commissions, end of month reporting, or pick up reports (on a backup basis)
- Build wedding room blocks if Group Coordinator is very busy
- Create Delphi.FDC reports or merge documents
- Make sales kits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
