Sales Coordinator

FERGUSON

1d • $15 - $24 • Remote

About The Position

The NST Consumer Post Sale team is seeking a motivated individual to join the team as a Sales Coordinator. This team supports Ferguson Home showroom customers from the time of purchase through delivery, ensuring a seamless post sale experience. This role focuses on delivering proactive, world-class customer service while supporting order progression and maintaining a high level of accuracy and professionalism. This position is ideal for someone who enjoys contributing in a fast‑paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associate in Newport News, VA, in accordance with company policy.

Requirements

• Prior experience in sales support, customer service, or a related field preferred
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook
• Results oriented with a strong customer service mindset
• High attention to detail, demonstrated integrity and professionalism
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work
• Strong written and verbal communication skills
• Ability to thrive in a collaborative and inclusive environment

Nice To Haves

• Experience with Salesforce or other CRM software is a plus

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email
• Proactively communicate order status and provide updates to support a seamless customer experience
• Manage multiple orders simultaneously in a fast‑paced environment while maintaining focus on the customer and appropriate urgency
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders
• Identify opportunities to improve processes and contribute to overall service and operational efficiency

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed