Sales Coordinator

Sheraton Augusta Hotel•Augusta, GA

1d•Onsite

About The Position

Plans and administers sales policies and programs to foster and promote hotel patronage, banquet room rental and loyalty to the brand and to Core Hotels LLC hotels. This role requires a friendly personality, excellent interpersonal and communication skills, and the ability to work well under pressure, both independently and as part of a team. The Sales Coordinator must be organized, able to accurately record information, and enjoy working with and helping people. Accountability and maintaining a professional manner with guests, employees, and managers are essential.

Requirements

Friendly personality
Excellent interpersonal and communication skills
Organized
Ability to work well under pressure
Works independently and as part of a team
Ability to accurately record information
Enjoys working with and helping people
Accountable
Maintains a professional manner with guests, employees, managers, etc.
Ability to operate the locations Property Management System (PMS)
Ability to operate Property Specific Sales program (ex Delphi, Sales & Events)
Proficiency in Microsoft Office
Consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meeting and appointments on time.
Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.
Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.
Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.

Responsibilities

Review daily status of business, schedules, priority assignments, booking and all information pertinent to the department operation.
Work with minimal supervision.
Ensure that all incoming calls are answered in 3 rings with the proper greetings and telephone etiquette.
Greet scheduled visitors.
Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.
Accurately report month-end, year to date room night and revenue accounts on GRC for revenue increasing opportunities and possible action plans.
Actively solicit and book business following hotel standards.
Suggestively sell hotel features and benefits to meet clients needs and maximize revenues.
Attend and participate in monthly, weekly, or daily departmental meetings as well as weekly revenue management meetings.
Adhere to all accounting policies regarding billing procedures for clients.
Welcome group contacts upon arrival at check-in and/or function and ensure guest satisfaction.
Establish client base of organizations, associations, and corporate businesses through inside sales effort.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients, manages walk-in traffic.
Contact clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
Maintain up-to-date traces on all accounts.
Consult newspapers, trade journals, and other publications to learn about contemplated conventions and social functions and events.
Maintain accurate computer information on all new and ongoing leads and accounts, including solicitation efforts.
Perform any other duties reasonably assigned by the supervisor.
Undertake special projects as assigned by management.