Sales Coordinator

Shamin Hotels Master•Hunt Valley, MD

13h

About The Position

The Sales Coordinator administratively supports the sales department in achieving revenue and customer satisfaction goals. The role coordinates sales efforts efficiently and effectively while following company quality standards to help ensure guest satisfaction. The coordinator handles customer inquiries, supports sales and catering operations, maintains accurate documentation and reports, and works with colleagues across departments to meet guest and client needs. The position involves substantial office work as well as moving throughout the hotel to conduct site tours, attend meetings, and support events. It requires organization and multitasking in a fast-paced environment with changing priorities. Flexible hours, including occasional evenings, weekends, and holidays, may be required based on business demands and event schedules.

Requirements

High school diploma, GED certification, or equivalent experience preferred.
Basic reading, writing, and math skills.
Reliable transportation to and from work.
Customer service skills.
Prioritization and time-management skills.
Strong attention to detail.
Ability to sit, stand, and walk for prolonged periods.
Ability to use computers, phones, and other office equipment for extended periods.
Ability to frequently use hands and arms for typing, writing, filing, and operating office systems.
Ability to occasionally lift, carry, push, and pull items weighing up to 20–25 pounds.
Ability to bend, reach, and stretch as needed to access files, supplies, and storage areas.
Ability to communicate clearly and professionally in person, by phone, and in writing.
Ability to move throughout the hotel for site tours, meetings, and event support.
Ability to multitask and remain organized in a fast-paced environment with changing priorities and deadlines.

Responsibilities

Answer incoming calls, qualify customer inquiries, and distribute them in a friendly and professional manner.
Provide administrative support, including data entry, sales reports, and accurate, timely handling of signed contracts.
Handle client inquiries and concerns promptly and professionally to support overall satisfaction.
Assist with problem-solving and help ensure the quality of group sales and catering efforts.
Assist guests in a friendly and positive manner while providing quality service.
Work as a team player to meet guest needs and support other departments as necessary.
Understand and follow hotel guest service recovery programs.
Coordinate with the sales team to ensure space and resources are used appropriately.
Use equipment and supplies properly, follow cost controls, and help reduce expenses and waste.
May manage inventory and order office supplies.
Maintain a clean and safe work area in compliance with company, brand, and applicable local, state, and federal regulations.
Follow company procedures for guest and associate incidents.
Plan, organize, and prioritize duties to produce the required volume of work.
Follow attendance policies, grooming and appearance standards, general work rules, and department procedures.
Manage own workload and demonstrate clear written and verbal communication.
Promote collaboration and a positive, professional environment.
Perform other duties as assigned.