Sales Coordinator

Huntington Hotels•Silver Spring, MD

About The Position

The Sales Coordinator provides administrative and general support to the sales team, serves as the primary contact for meeting and banquet functions, books Corporate, Sports, and Social group business, manages groups, books individual reservations, and qualifies potential business. The role supports sales operations, guest satisfaction, group bookings, meetings, reporting, and hotel inventory management. The position reports to the Director of Sales. The description states that duties may include other job-related instructions and responsibilities assigned by a supervisor.

Requirements

One year of hotel sales or front office experience.
Ability to multitask in a fast-paced environment.
Effective verbal communication with guests and coworkers.
Excellent written and verbal communication skills.
Ability to work well with others and demonstrate strong people skills.
Excellent organizational and guest relations skills.
Proficiency in Microsoft Word and Excel.
Self-starter who can work with minimal supervision.
Polished appearance and compliance with the hotel's dress code.
Ability to work additional hours as needed.
Ability to lift a minimum of 30 pounds.
Ability to push, pull, bend, stoop, and reach upward.
Ability to stand and/or walk for prolonged periods.
Some exposure to cleaning chemicals.

Responsibilities

Support the sales team with administrative and general activities.
Act as the primary contact for meeting and banquet-related functions.
Book Corporate, Sports, and Social group business; manage groups; book individual reservations; and qualify potential business.
Display hospitality and maintain a strong commitment to guest satisfaction.
Stay informed about daily sales operations and be highly visible during extraordinary events.
Assist with special projects as requested by the Director of Sales or General Manager.
Release unused rooms on the cutoff date.
Prepare customer appreciation letters and other correspondence.
Organize sales meetings, calls, and other sales-related duties.
Prepare promotional and marketing materials.
Update the group rooms calendar (GRC).
Prepare group resume packets and distribute them to the front desk.
Greet on-site group contacts when possible and follow up with clients using thank-you messages or group surveys.
Maintain client relationships to encourage future business.
Contract meeting rooms using banquet event orders (BEOs), create room setup diagrams, order food and beverage, add events to the meeting agenda calendar, and distribute the calendar to the front desk.
Manage meeting details on the day of the event.
Qualify business and send group booking contracts for signature.
Build room blocks, enter rooming lists when applicable, and book and manage group blocks and meetings.
Conduct tours for walk-in customers, qualify and sell business, or refer prospects to a manager.
Process business-transient and group contracts.
Use the hotel reservation system for sales-related administrative functions.
Maintain and follow up with new leads.
Build company rate programs and group blocks.
Update the GRC, meeting agenda, and company production reports.
Assist the Director of Sales with inventory management, FNC and GRP monitoring, and folio checkout.
Prepare weekly, monthly, and quarterly reports for the Director of Sales.