Sales Coordinator

Cencora • USA > NC > Remote, NC

4d • Remote

About The Position

We are seeking a proactive and detail-oriented Sales Coordinator to support day-to-day sales operations and help ensure a high level of service for both internal teams and customers. This role is responsible for coordinating sales support activities, managing administrative and analytical requests, and helping maintain the overall health of customer accounts.
Working in a remote environment, the Sales Coordinator will partner closely with sales representatives and shared services teams, acting as a key point of coordination across sales, operations, customers, suppliers, and internal support functions. This position is ideal for someone who enjoys solving problems, improving processes, analyzing data, and building strong working relationships.

Requirements

• Experience in sales operations, business operations, program coordination, customer support, supply chain support, or a related field.
• Strong working knowledge of Salesforce.
• Intermediate to advanced Excel skills with the ability to review, interpret, and analyze reports.
• Strong analytical skills with the ability to identify discrepancies, investigate issues, and support practical business decisions.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers and leading calls when needed.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Experience supporting administrative processes such as onboarding, audits, reporting, and account maintenance.
• Ability to work cross-functionally and build effective relationships with both internal stakeholders and external partners.

Nice To Haves

• Working knowledge of Smartsheet is beneficial.
• Basic understanding of GPOs and health licensing requirements is preferred.
• Experience in pharma, healthcare, logistics, or other regulated environments is helpful but not required.

Responsibilities

• Coordinate day-to-day sales support activities for assigned accounts, programs, and business processes to ensure timely execution and service continuity.
• Manage work from a shared inbox and Salesforce queue, responding to customer and sales team requests accurately and efficiently.
• Support customer onboarding, audits, reporting requests, account administration, and other operational activities.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Collaborate with sales, shared services, operations, IT, suppliers, external partners, and customers to resolve account, data, system, enrollment, and compliance-related issues.
• Monitor customer account health and program performance to help sales teams take a proactive rather than reactive approach.
• Prepare and maintain process documentation, work instructions, reporting outputs, and support materials to improve consistency and visibility.
• Provide clear communication and updates to internal stakeholders and customers, including participating in and eventually leading customer calls as needed.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Assist with training, knowledge transfer, and ongoing support for internal users on systems, processes, and program requirements.

Benefits

• medical, dental, and vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed