Sales Coordinator Supervisor

Crown Equipment Corporation•Johns Creek, GA

40d•Onsite

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. This role supervises and assists sales coordinators with various issues, provides training, evaluates and assigns work, monitors work for accuracy and compliance, and develops operating procedures to maximize efficiency. The position also involves running and maintaining reports for key metrics, working with departments to ensure customer satisfaction, managing sales order status and inventory for accurate invoicing, and ordering equipment with attention to specifications, pricing, delivery, and costing. Additionally, the role is responsible for coaching, motivating, and developing direct reports, and assisting with special projects.

Requirements

5-7 years related experience
Associate degree
Non-degree considered if 6+ years of related experience along with a high school diploma or GED
Occasional travel (0-5%)
Occasional overnight stays (0-5%)

Nice To Haves

Prior company sales coordinator or supervisory experience preferred
Good computer skills and working knowledge of Microsoft Office programs
Good communication, relationship building, and time management skills
Problem solving capability, strong sense of urgency, responsibility, and self-motivation with an ability to work in a team environment
Ability and willingness to work outside normal business hours to prepare for sales activities may be required.

Responsibilities

Supervise and assist coordinators with beginner, intermediate, and complex issues.
Provide training to coordinators and continually seek ways to advance their skills and capabilities.
Evaluate and anticipate team’s work volume and assign work accordingly.
Monitor coordinators’ work for accuracy and compliance with standard procedures.
Review, modify, develop, and implement office support operating procedures to maximize efficiency and ensure compliance with Accounting, Tax, Audit & Legal departments.
Running and maintaining reports for new key metrics such as Days on Inventory and Days Sales Outstanding.
Work with all departments to ensure customer satisfaction.
Manage sales order status and inventory for timely and accurate invoicing.
Order equipment and ensure accuracy in specifications, pricing, delivery, and costing.
Responsible for coaching, motivating, and developing direct reports.
Assist with special projects as needed.