Sales Coordinator - Resort Sales

The Walt Disney Company•Celebration, FL

11d•$22 - $28•Onsite

About The Position

As a Sales Coordinator for Resort Sales, you will provide clerical support to a group of Sales Managers within the Convention Sales team. You will assist Sales Managers with client-facing activities and handle transactions for accounts, while maintaining heavy volume of communication with both guests and partners. This is an hourly full time role, based on site and reporting to the Sales Director.

Requirements

Current or previous Disney experience
Minimum 6 months of work experience in complex guest service role or administrative role
Knowledge of Hospitality Industry, including processes and work flows
High proficiency creating Excel reports, communicating using Outlook and capability to adapt to new technology and computer applications quickly
Knack for establishing trusting relationships with leaders and partners to move the operation forward to the next level of excellence
Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
Disposition to proactively take ownership of tasks and see them through to completion
Capability to discover, understand and communicate client needs clearly and effectively
High competency managing requests and priorities simultaneously amidst constant change
Creativity to use technology to create innovative solutions for the team and clients

Nice To Haves

Proficient with the Disney Advantage tools
Knowledge of Lightyear, CastApp, Certain, A La Carte and DocuSign
Experience supporting groups and conventions teams

Responsibilities

Support Sales Managers with sales opportunities, pre-arrival details and all necessary clerical work while handling a heavy email and instant messaging volume
Prepare all logistics and documentation for client site visits
Handle details of sales trips for the team including booking and confirming travel arrangements, pre-trip research, coordinate necessary materials and sales kit preparation
Complete managers and clients requests including dining reservations, backstage clearance, ground transportation arrangements, ticket purchases and general questions about Disney World products and offerings
Provide data entry support for documents and contracts as requested by leadership
Request park venue reservations and work with Sales and Services Managers to coordinate venue space moves
Correspond with vendors and partners for client amenities offered
Request group history reports, process expense reports, create client files and prepare files for audits
Correspond with partners regarding VIP's
Prepare and ship materials and packages