Sales Consultant, Strategic Accounts (CA) (Remote)

Cengage Learning•San Diego, CA

4d•Remote

About The Position

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Working collaboratively with the Strategic Accounts Team and the Regional Directors, the Sales Consultant will help to support the sales process by providing key administrative activities such as content mapping, systems updating, order processing/review, billing reviews, contract alignment and other duties as assigned.

Requirements

Highly flexible and adaptable to change
Driven to succeed
Strong listening skills; ability to work well with both external and internal customers
Strong presentation skills
Comfortable applying technology in performing routine job tasks and for product demonstration purposes
Outstanding organizational and time management skills
Proficiency in PC and Microsoft Office applications

Nice To Haves

BA or BS degree strongly preferred
At least two (2) years of successful sales (or customer interaction) experience
Direct sales, marketing or editorial experience
Experience working with digital sales products/applications and contact management systems, such as Salesforce

Responsibilities

Support sales execution and administrative operations
Plan, organize, and support selling strategies in partnership with sales leadership and other sales personnel.
Provide day-to-day administrative support that enables sales teams to focus on customer engagement and revenue-generating activity.
Update and maintain Salesforce, including opportunity, account, contact, activity, and territory information as needed.
Pull and organize CRM and Sales Operations reports to support opportunity analysis, territory planning, forecasting, and follow-up.
Assist with contract alignment, order processing and review, billing questions or reviews, and related customer or internal follow-through.
Manage and support content mapping exercises and other customer-specific sales support activities.
Support marketing and sales initiatives as they relate to account development, customer engagement, and territory execution.
Coordinate effectively with Sales Management, Account Directors, Customer Success, Solutions Specialists, and other cross-functional partners.
Identify process gaps, customer trends, or recurring needs and communicate recommendations that can improve sales execution or customer support.
Maintain effective coverage of assigned open territories
Support Account Plan activities to optimize sales and/or renewal potential within assigned open territories.
Work with Regional Directors and Account Directors to achieve open-territory and regional sales goals and to ensure continuity of customer coverage.
Provide support to Account Directors to prospect, qualify, advance, and close appropriate sales opportunities through phone, email, virtual meetings, and technology demonstrations.
Participate in account planning and handoffs to ensure open-territory activity is documented and can transition smoothly when permanent territory ownership is established.
Manage communications, reporting, and team support
Exhibit proficient use of technology and communication tools in performing routine job responsibilities and customer interactions.
Provide timely status updates and reporting to the manager and other sales leaders as required.
Communicate and coordinate effectively with internal and external customers across multiple time zones.
Fulfill team support roles and special projects as required, balancing urgency, customer impact, and business priorities.
Perform other duties as assigned by management.