Global Logistics Consultant - Strategic Accounts

Cencora•Cary, NC

About The Position

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Requirements

Bachelor's degree in business administration, procurement, operations, customer operations, communications, or a related field, or equivalent experience required.
Less than 2 years of experience in account onboarding, procurement, service workflow coordination, or a related field required.
Ability to think strategically and execute efficiently with strong attention to detail.
Ability to balance business acumen with technology savvy.
Ability to structure complex issues and multitask effectively.
Solution oriented approach with ability to work independently and take initiative.
Strong presentation, verbal communication, and written communication skills.
Strong relationship building and stakeholder management skills.
High computer literacy and ability to use common business systems effectively.
High accuracy and strong detail orientation.

Nice To Haves

Project Management Professional (PMP) or equivalent certification preferred.

Responsibilities

Coordinates basic assigned strategic account setup and maintenance workflows to ensure accurate configuration, timely activation, and controlled changes.
Maintains approvals, documentation, and system updates required for compliant purchasing access and audit-ready records.
Monitors account activity and customer inputs and escalates exceptions to protect order continuity and service levels.
Resolves routine order, return, and service inquiries and escalates complex issues for further action.
Maintains queue monitoring, case tracking, and workflow tools to support timely response and closure of actions.
Prepares reference materials and process guidance that improve consistency in customer communications and account servicing.
Updates supplier and product reference information and performs routine program tasks for account and category operations.