Sales Consultant (Relief)

Matanuska Telecom Association Inc.•Wasilla, AK

8d•Hybrid

About The Position

We are searching for an experienced Sales Consultant (Relief) at our Sun Mountain facility. The Sales Consultant (SC) supports and meets the departmental mission statement by serving residential customers on the phone or in person. The role of the Sales Consultant consists of four main areas in order of priority: 1) Achievement of Residential Sales Goals; 2) Superior Customer Service; 3) Teamwork; and 4) Professional Growth.

Requirements

Valid Alaskan Driver’s License required.
High School Diploma or GED required.
Two years of documented experience in inside sales, customer service, retail, or management preferred.
Takes initiative to sell
Overcomes objections and closes the sales
Likes to interact with prospective and current customers
Displays initiative and resourcefulness in assisting customers
Able to calm angry customers
Good customer etiquette, including friendliness and politeness
Pleasant speaking voice with clear articulation
Active listener
Superior communication skills, both oral and written
Excellent skills in organization, multi-tasking, follow through, time management, and attention to details
Able to type with proficiency and accuracy using MTA approved software programs
Familiarity with office machines, such as 10-key calculators, copiers, printers, telephones, scanners, faxes, and personal and networked computers
Dresses professionally in accordance with the MTA policy
Attends work on a regular basis and on time in accordance with the MTA attendance policy

Nice To Haves

Two years of documented experience in inside sales, customer service, retail, or management preferred.

Responsibilities

Establishes good rapport with prospective and current customers
Ascertains and analyzes the needs of customers
Promotes MTA products and services
Meets sales goals for each product line
Promotes a positive image of MTA
Increases sales by cross selling, up-selling, and add ons
Promotes sales campaigns
Attends sales training
Identifies areas that need improvement in customer meetings and calls
Works toward fine-tuning sales abilities
Stays current on competitive information
Makes outbound calls to prospective, current and former customers, as directed
Meets regularly with Supervisor to discuss sales performance
Establishes action plan to improve sales skills
Engaged in active participant in all sales training programs
Greets customers with a smile
Answers incoming Sales calls to MTA
Processes additions, deletions, and changes with accuracy in accordance with customer requests and MTA policies
Receives customer payments of cash, checks, debit cards, credit cards, and other MTA approved forms of payments at specified retail locations
Process appropriate customer credits due to MTA error, promotional, retention or under direction of MTA management
Completes daily bank deposits and sales summaries accurately in specified retail locations
Distributes proper equipment and materials to customers in office
Performs special projects including, but not limited to, web hits, CS call backs, CS requests, voicemail messages, audit reports, and service orders
Maintains local office inventory of communications equipment and office supplies to ensure proper inventory levels to meet demands
Responds and resolves customer inquiries and complaints via approved mediums
Follows established processes and procedures to ensure technical accuracy
Performs duties independently and expeditiously while following MTA guidelines
Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
Analyzes situations and accurately recommends or implements effective solutions
Projects positive attitude
Supports team environment in department
Interacts with other departments to promote sales and excellent customer service
Participates in departmental and or company meetings
Assists with training of new SCs on products and procedures
Works toward increasing overall productivity
Performs special projects as directed by Supervisor
Stays informed on new service offerings, rates and tariffs
Manages time effectively
Remains current on MTA standards and procedures for processing
Attends product and process training for professional development
Responsible for other duties as assigned