Sales & Conference Services Manager -Kindred Resort

Vail Resorts • Keystone, FL

21d • Onsite

About The Position

The Sales & Conference Services Manager is responsible for both generating new group business and flawlessly servicing contracted events. This highly visible position serves as the client's trusted advisor throughout the entire event lifecycle—from prospecting and proposal development through planning, execution, billing, and post-event follow-up. The ideal candidate is equally passionate about sales, event planning, client relationships, and operational excellence. They possess a luxury hospitality mindset, exceptional organizational skills, and the ability to anticipate guest needs while maximizing revenue opportunities. Success in this role requires collaboration across every department to ensure every meeting, retreat, wedding, and special event reflects the Kindred Resort brand promise.

Requirements

• Minimum three years of hotel conference services, catering, or group sales experience.
• Experience managing corporate meetings, executive retreats, incentive travel, or luxury social events.
• Strong understanding of banquet operations, catering, and hotel operations.
• Demonstrated success in sales, relationship management, and event execution.
• Excellent organizational skills with exceptional attention to detail.
• Outstanding written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced luxury environment.
• Strong financial acumen with experience forecasting revenue and managing event budgets.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Luxury hotel or resort experience.
• Delphi, Delphi FDC, Amadeus, Opera Cloud, or comparable hotel systems.
• Knowledge of mountain resort operations and destination meetings.
• Experience with weddings and high-end social events.
• CMP, CPCE, or other hospitality certifications.

Responsibilities

• Conference Services & Event Planning
• Solicit and close catering sales groups
• Conduct site tours
• Lead BEO meetings and serve as the central point of contact
• Serve as the primary point of contact after contract signature through event departure.
• Lead all planning calls, pre-convention meetings, and client communications.
• Coordinate meeting space assignments, rooming lists, VIP arrivals, transportation, dining experiences, recreation, wellness programming, and special requests.
• Create and distribute detailed Banquet Event Orders (BEOs), Event Resumes, Group Resumes, floor plans, and production schedules.
• Ensure seamless communication between Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Spa, Recreation, Security, and third-party vendors.
• Conduct final client walkthroughs and remain visible during program execution.
• Manage billing accuracy, master accounts, concessions, and post-event reconciliation.
• Complete post-event follow-up while identifying future business opportunities.
• Revenue & Financial Management
• Maximize revenue through strategic upselling and enhancement recommendations.
• Monitor room block performance, pickup, attrition, and meeting space utilization.
• Forecast catering and event revenue accurately.
• Ensure event profitability while maintaining luxury service standards.
• Maintain accurate documentation within Delphi and related systems.
• Support departmental revenue goals and overall resort profitability.
• Leadership & Collaboration
• Foster strong partnerships across all resort departments.
• Participate in daily operations meetings, event reviews, and leadership discussions.
• Champion Kindred Resort's luxury service standards and guest experience philosophy.
• Mentor operational teams on event expectations and guest preferences.
• Promote a culture of collaboration, accountability, and continuous improvement.
• Developing Conference Services and Catering Standard Operating Procedures.
• Building Delphi workflows, templates, and event standards.
• Creating Banquet Event Order templates and operational documentation.
• Establishing planning timelines and communication standards.
• Partnering with Operations to develop luxury event service standards.
• Supporting departmental training initiatives.
• Assisting with opening events and operational readiness.
• Helping create one of Colorado's premier luxury meetings destinations.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• More employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed