Sales Compensation Engagement Manager

HP•Spring, TX

10d•$105,050 - $161,800

About The Position

HP is seeking a Sales Compensation Engagement Manager to lead the global, field-facing sales compensation support team. This role is responsible for delivering a consistent, high-quality seller experience across claims triage, dispute resolution, compensation communications, and field education. The Engagement Manager will oversee regional engagement resources (Americas, EMEA, APJ) and ensure timely, accurate resolution of sales compensation inquiries while partnering closely with SPM Administration, Data & Integration, and Sales Compensation Design teams for escalations and exception governance. This role plays a critical part in HP’s Sales Compensation Transformation by modernizing engagement processes, improving service levels, reducing recurring disputes, and introducing AI-enabled tools to increase efficiency and insight. The ideal candidate brings deep SPM subject matter expertise and demonstrates the capability to operate effectively across both engagement and administrative domains as the organization evolves. This leader combines strong people leadership, operational discipline, and a continuous improvement mindset in a complex transformation environment.

Requirements

Bachelor’s degree in Business, Finance, HR, or related field
7–10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations
5 -7 years of people leadership experience
Demonstrated ability to lead cross-functional operational initiatives across engagement and administration functions
Broad understanding of SPM configuration, calculation cycles, and validation controls
Strong understanding of compensation plan mechanics and crediting models
Experience managing high-volume claims environments
Ability to translate technical compensation issues into business-impact language
Operational governance mindset with focus on SLA performance and claims reduction
Strong analytical and trend analysis capability
Exceptional written and verbal communication skills
Ability to lead through change in a transformation environment

Nice To Haves

Experience working with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred
Experience participating in a compensation transformation or SPM implementation preferred
Familiarity with workflow automation and AI-enabled productivity tools preferred

Responsibilities

Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
Own claims triage, resolution SLAs, and seller communications
Standardize engagement processes across regions while respecting local business requirements
Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
Support training initiatives for new plan rollouts and mid-cycle updates
Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
Contribute to SPM implementation and broader transformation initiatives
Identify and deploy AI-enabled tools to:
Automate case categorization and routing
Improve response drafting efficiency
Detect dispute patterns and root causes
Enhance performance insight reporting