Sales & Client Success Executive

RecruitGo

11d • $750 • Onsite

About The Position

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. As a Sales & Client Success Executive, you will be the point of contact for our clients and build relationships with them and advocate on their behalf.

Requirements

• At least 2 years of meaningful experience in client success, account management, strategic consulting, or a similar role within a related industry.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong verbal and written communication skills, with excellent project management and organizational abilities.
• Solid understanding of accounting principles and concepts.
• Analytical and process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter and multitasker who can quickly adjust priorities
• Able to work independently and as a team
• Highly organised in time management
• Able to multitask and handle multiple client inquiries at once
• Having excellent communication and people skills
• Having a passion for helping others and possess problem-solving skills
• Able to upsell and cross-sell products and services

Nice To Haves

• Experience with accounting and bookkeeping technology is preferred.

Responsibilities

• Attend and manage client service requests and enquiries on our services and work with the relevant teams to follow through on cases.
• Provide support to client via call, text and email.
• Assist in preparing content for newsletters and email blasts to list of contacts.
• Provide regular client success review meetings with client and drive through any service improvements.
• Provide clients with updates related to product changes (i.e. new versions or features) ensuring clients are updated on service engaged.
• Maintain strong working relationships with clients and acting as their advocate within the company to ensure best in class service whilst maintaining the appropriate company policies and processes.
• Recording client feedback and suggestions and ensuring they are escalated to the respective teams and ensuring these are attended to.
• Handle sales presentations in person and online.
• Follow-up on sales lead and maintaining CRM database.
• Preparing and sending quotes, proposals and engagement contracts.
• Conduct product knowledge briefings for other teams.
• Represent the organisation in partner and client facing events, online and offline as required.
• Maintain Xero certification status throughout employment and participate in all in-house and external trainings.
• Provide Xero and/or admin support/training to clients as and when needed.
• Assist the management support team and any other tasks that may be allocated by supervisor/direct reporting officer from time to time.
• Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.

Benefits

• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level