Sales Clerk

St. Luke's University Health Network•Bethlehem, PA

About The Position

The Pharmacy Support Associate completes customer transactions at the cash register and assists staff with the day-to-day operations of the Retail Pharmacy. The role is responsible for providing excellent customer service to Homestar Pharmacy customers. The position handles customer interactions and transactions, supports prescription pickup and filing processes, maintains required records, helps prepare employee remote and mail deliveries, and assists with ordering, inventory, stocking, and upkeep of the pharmacy. The employee follows pharmacy policies, applicable laws and regulations, and end-of-day procedures.

Requirements

High school diploma.
Successful completion of on-the-job training in each area of the Department within the first six months of employment.
Ability to meet the stated physical and sensory requirements, including standing and walking for extended periods; frequent lifting and carrying up to 35 pounds; and other listed physical activities and vision and hearing capabilities.

Responsibilities

Greet, engage, and assist customers in a friendly and efficient manner; answer phones and refer patient requests and questions to licensed pharmacy staff.
Verify customers’ identities before providing medications, maintain confidentiality of prescriptions and patient identities, and verify and appropriately bag prescriptions.
Verify allergies are documented in pharmacy software and ask patients to list allergies according to policy.
Enter purchases through the cash register under the designated ID, process employee transactions and applicable discounts, and provide a receipt for each sale.
Process cash, credit card, and employee payroll deduction transactions; verify accurate billing to the correct SLUHN employee and maintain transaction receipts according to policy.
File prescriptions in accordance with laws, regulations, and pharmacy policy.
Maintain applicable logs, such as logs for pseudoephedrine-based products.
Run scheduled reports and make reminder calls to patients who have not picked up prescriptions; under pharmacist direction, return uncollected prescriptions to stock according to policy.
Organize the Will Call area and remove prescriptions to be returned to stock.
Process transactions and prepare medications for employee remote or mail delivery; complete delivery logs, verify employee addresses for mail deliveries, and order and maintain shipping supplies and postage.
Complete inventory counts and order merchandise, including branded merchandise, based on inventory results.
Check in wholesaler orders and report shortages to the Manager.
Stock pharmacy shelves and end-caps, ensure merchandise is within date, remove outdated drugs and process them through the outdate return company, and restock pharmacy supplies.
Maintain the cleanliness and organization of the pharmacy and personal work area.
Place and remove signage related to store sale items.
Follow end-of-day procedures to ensure required policies are performed efficiently and consistently.