Sales Catering Coordinator-HVRW

VALENCIA GROUP•San Antonio, TX

15d•Onsite

About The Position

Hotel Valencia Riverwalk is seeking a Customer Service Superstar to join their AWARD-WINNING TEAM in downtown San Antonio, TX. As a pillar of the community, this hotel offers a unique experience and is looking for outstanding talent to provide exceptional customer service. As part of Valencia Hotel Group, the hotel is designed for passionate travelers, showcasing modern design and classic character. They are looking for team members ready to be empowered to go above and beyond. The Sales Catering Coordinator will assist the Sales and Catering team to achieve customer satisfaction goals.

Requirements

Previous sales/ hospitality/administrative experience preferred
Detail oriented and highly organized
Able to meet specific deadlines
Communicates clearly and effectively with others both verbal and written
Works productively with a team
Contributes to team results
High school or equivalent education required
Ability to follow safety guidelines
The ability to act independently with minimal or no supervision
Ability to work and thrive in a fast-paced environment

Responsibilities

Answer phones and gather lead information in a friendly manner
Check sales department voicemail and respond to general inquiries
Distribute sales inquiries throughout the day
Attend daily/weekly sales team meetings
Take meeting notes when necessary and distribute to the team
Manage new definite group bookings, build new group blocks & create booking links
Send completed rooming lists & pick-up numbers to group contacts when needed
Work closely with Sales and Catering Managers to ensure groups are properly turned over, billing is correctly set-up and routed to the appropriate source
Set-up and service small meetings
Communicate and send reminders for upcoming cut-off dates to group contacts
Block new meeting space and create banquet event orders (BEO)
Pull Updated Guest Room Control Log (GRC) report weekly and distribute to team
Manage BEO’s daily: Log/file, Route billing, email to appropriate departments and Managers
Handle the billing process for groups and events: routing, posting and receiving
Track group commissions and rebates, send to accounting for payment
Enter data into hotel’s operation systems
Filling past bookings and old sales files
Select site inspections
Help write welcome notes, complete amenities form, and deliver group sales gifts
Input rooming list into reservation system
Ensure daily reservation pick-up is correct in the sales system and update when needed
Make reservations for VIP’s and top accounts
Assist in rewarding points to guests, planners etc.
Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
Create & Send group resumes and reporting weekly
Order supplies, sales and catering promotional items, and keep inventory of all items
Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction.
Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.
Assist in various daily or weekly report pulling
Complete tasks assigned by direct managers/supervisors