Sales & Catering Coordinator

Sonesta Hotels•Hilton Head Island, SC

1d•$21 - $23•Onsite

About The Position

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.

Requirements

Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to travel including some overnight travel is required.
Valid driver’s license required.

Nice To Haves

Previous background from the extended stay industry preferred.
Experience with Microsoft Office and Opera systems preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients.
Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.
Develop and maintain relationships with key clients in order to produce targeted room night goals.
Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
Communicate operational problems that impact the effectiveness of hotels sales performance.
Work with group prospecting websites as defined by the DOS and/or RSD.
Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.
Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
Act as “Manager on duty” as required.
Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
Ensure compliance with federal, state and local laws regarding health, safety, food and alcohol services.
Perform other duties as assigned.
On a weekly basis, coordinate and distribute group resumes to internal operational managers, department heads, and executive committee members; ensuring timely delivery and proper organization.
Manage the preparation and distribution of Banquet Event Orders (BEOs) to internal departments.
Review wedding images from recent on-property wedding events for inclusion into internal database for future marketing opportunities.
Qualify and distribute inbound sales calls and leads to the proper sales representative on a timely basis.
Oversee and initiate ordering and inventory management of office supplies, ensuring adequate stock levels while maintaining cost efficiency.
Coordinate the ordering of printed marketing materials, ensuring brand consistency and timely availability for sales and events.
Design and produce clear, visually appealing signage for customer-facing areas, enhancing guest experience and supporting marketing and operational objectives, while adhering to established brand standards.