BDC Associate
Jaguar Land Rover Orland Park•Tinley Park, IL
•Onsite
About The Position
Jaguar Land Rover Orland Park is seeking an energetic, professional, and results-driven Sales BDC Representative to join their growing team. This role is crucial as the first impression of the dealership, responsible for creating a professional and personalized experience to engage customers and drive them to the showroom. The BDC Representative is expected to do more than just answer phones and send emails; they are key in generating excitement and bringing customers in for sales consultations.
Requirements
- Excellent verbal and written communication skills
- Comfortable making a high volume of outbound calls
- Persistent without being pushy
- Highly organized and able to manage multiple customers
- Strong follow-up habits
- Comfortable using CRM and computer systems
- Motivated by measurable goals
- Professional, energetic, and positive demeanor
- Takes ownership of their customers and opportunities
- Comfortable working in a fast-paced environment
- Understands that consistent activity creates results
Nice To Haves
- Previous BDC or luxury automotive experience
- Automotive BDC experience
- Internet sales experience
- Luxury automotive sales experience
- Customer service experience
- Appointment setting experience
- Call center experience
- High-end retail or hospitality experience
Responsibilities
- Respond quickly and professionally to incoming internet, phone, and digital sales leads
- Make outbound calls, texts, and emails to prospective customers
- Set quality appointments for the sales team
- Confirm and reconfirm appointments to maximize showroom traffic
- Follow up consistently with unsold prospects and previous customers
- Maintain accurate notes, tasks, and follow-up activity in the CRM
- Work closely with Sales Managers and Sales Consultants to maximize every opportunity
- Identify customer needs and communicate relevant vehicle information
- Respond to customer questions and overcome objections professionally
- Follow established BDC processes and daily activity expectations
- Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity
- Help create a seamless transition from the BDC to the showroom sales team
- Track appointments, shows, sold customers, and other key performance metrics
Benefits
- Competitive compensation and performance-based earning potential
- Ongoing training and coaching
- Opportunity for advancement within the dealership
- Professional dealership environment
- Supportive management team focused on growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
