BDC Associate
About The Position
Jaguar Land Rover Orland Park is seeking an energetic, professional, and results-driven Sales BDC Representative to join their growing team. This role is crucial in creating the first impression for customers, aiming to provide a professional and personalized experience that excites them about the dealership and brings them into the showroom. The position involves managing incoming leads and making outbound communications to prospective customers, setting and confirming appointments, and maintaining consistent follow-up to drive sales opportunities. The ideal candidate will understand the importance of professionalism, responsiveness, attention to detail, and exceptional customer service, especially within a luxury automotive context.
Requirements
- Excellent verbal and written communication skills
- Comfortable making a high volume of outbound calls
- Persistent without being pushy
- Highly organized and able to manage multiple customers
- Strong follow-up habits
- Comfortable using CRM and computer systems
- Motivated by measurable goals
- Professional, energetic, and positive demeanor
- Takes ownership of their customers and opportunities
- Comfortable working in a fast-paced environment
- Understands that consistent activity creates results
Nice To Haves
- Previous BDC or Luxury Automotive Experience
- Experience in Automotive BDC
- Internet sales experience
- Luxury automotive sales experience
- Customer service experience
- Appointment setting experience
- Call center experience
- High-end retail or hospitality experience
Responsibilities
- Respond quickly and professionally to incoming internet, phone, and digital sales leads
- Make outbound calls, texts, and emails to prospective customers
- Set quality appointments for the sales team
- Confirm and reconfirm appointments to maximize showroom traffic
- Follow up consistently with unsold prospects and previous customers
- Maintain accurate notes, tasks, and follow-up activity in the CRM
- Work closely with Sales Managers and Sales Consultants to maximize every opportunity
- Identify customer needs and communicate relevant vehicle information
- Respond to customer questions and overcome objections professionally
- Follow established BDC processes and daily activity expectations
- Maintain consistent follow-up until the customer purchases, opts out, or otherwise closes the opportunity
- Help create a seamless transition from the BDC to the showroom sales team
- Track appointments, shows, sold customers, and other key performance metrics
Benefits
- Competitive compensation and performance-based earning potential
- Ongoing training and coaching
- Opportunity for advancement within the dealership
- Supportive management team focused on growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
