Sales Business Development Manager at Kings Toyota

Kenwood Dealer Group • Cincinnati, OH

9d • Onsite

About The Position

Kings Toyota is seeking a hands-on Sales Business Development Manager (BDC) to lead their BDC team in the Cincinnati Area, Ohio. This role focuses on developing people, improving processes, and driving customer interest into showroom visits. With a high volume of approximately 3,000 leads per month, the Sales Business Development Manager will play a crucial role in enhancing the customer experience and optimizing the sales operation. The position offers the opportunity to coach, problem-solve, and influence lead response strategies and customer engagement to bring more customers into both new and used vehicle showrooms. Success will be measured by the development of the team and the conversion of appointments into actual customer visits.

Requirements

• 2+ years of vehicle sales experience
• Exceptional organization, follow-through, and calm judgment in a high-volume environment.
• A track record of leading people, coaching performance, and building accountability.
• Confidence turning reports and measurable results into practical coaching.
• Strong communication skills and a customer-first approach.

Nice To Haves

• Automotive sales management or finance experience preferred.
• Five or more years in the automotive business or a high-volume call center preferred.
• Experience with VinSolutions or a comparable CRM is a plus.

Responsibilities

• Coach and motivate BDC representatives with daily direction, useful feedback, and clear expectations.
• Drive timely lead response and customer follow-up for new and used vehicles.
• Help the team set and confirm appointments with the right shopping details and arrival location.
• Partner with sales managers on vehicle availability, appointment coverage, and smooth handoffs.
• Use VinSolutions to measure response, contact, appointments, verified shows, and follow-up opportunities.
• Keep CRM records and appointment outcomes accurate, then use the results to improve each month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed