Sales Business Development Coordinator - Guelph Hyundai

AutoCanada Inc.•Guelph, ON

2d•Onsite

About The Position

The Business Development Coordinator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business.

Requirements

Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
Experience with CRM software or similar tools to manage customer information and interactions.
Ability to resolve customer concerns or inquiries in a timely and professional manner.
Strong collaborative skills, working well with others across different departments to achieve common goals.

Responsibilities

Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
Assist the service team by providing qualified leads and setting appointments for customer test drives or consultations.
Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.