Business Development Representative at HYUNDAI MONTGOMERY

Mullinax Ford • Montgomery, AL

8h • Onsite

About The Position

The Business Development Representative (BDC) at HYUNDAI MONTGOMERY is responsible for handling all incoming internet and phone leads, responding to customer inquiries promptly, and establishing follow-ups with sales appointments. This role involves presenting initial financing options, providing product information, and maintaining positive relationships with teammates, sales teams, and dealership management. The BDC Representative will also follow up with leads, confirm appointments, and ensure customer satisfaction post-visit.

Requirements

• Coachable and able to follow a specific process
• Friendliness, enthusiasm, reliability, with a positive “team-player” attitude
• Time management, prioritization skills, and the ability to multi-task are required
• Flexible availability
• Excellent written and verbal communication skills
• Comfortable making outbound calls daily
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Be self-motivated and goal oriented

Nice To Haves

• Previous automotive dealership experience a plus
• Prior internet sales, BDC, or related experience a plus

Responsibilities

• Check email frequently and respond to inquiries immediately
• Present initial financing options based on customer needs
• Answer customer calls and establish follows-up with sales appointments
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Direct customers to product information resources, including those available on the internet
• Handle all incoming internet and phone leads
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Be available to promptly respond to live chat, phone and email inquiries in a professional and well-spoken manner
• Follow up with leads that are not ready to make an appointment or no-show
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction
• Receiving inbound sales phone calls and leads
• Placing outbound phone calls to potential leads

Benefits

• Medical, Dental, and Vision Plans
• Paid Basic Employer Life Insurance
• Additional Supplemental Insurance
• Wellness Program
• 401(k) Plan with match
• Paid Time Off
• Employee Purchase Program
• Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed